Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
Hub Planner
teamdeck
Runn
Keyedin Projects
Ganttic
Saviom
Float
Toggl Plan
Schedule, Track & Plan with Hub Planner Resource Management Software
Innovative Resource Management Solution Get the ultimate birds eye view of your resource management and team with Hub Planner. Quickly view resources availability, utilization and schedule your team on projects using Hub Planners interactive drag and drop scheduler.
Integrated Time Tracking & Approval Engage Teams with Timesheets. Measuring the actual time reported via timesheets versus the forecasted time via the resource scheduler gives you valuable insight into your teams performance.
Team Analytics & Generate Dynamic Reports View instant project and resource stats in real time via the dashboards and reports. Build, save and share custom made reports using the powerful Hub Planner reports. Use the dashboard to track down to the individual resource or project performance making resource management a painless task. The Audit Log will help track all scheduling changes.
Plan & Calculate Project Budgets & Spend with Phases and Milestones Within the Hub Planner scheduler, you can plan your project budgets, use dynamic billing rates and calculate project spend..
Vacation, Annual Leave and PTO Request & Approval Flow Allow your team to transparently schedule and request time off directly from the scheduler or request forms with the Vacation & Annual Leave requesting functionality.
Freshdesk Hub PlannerNo features have been listed yet.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be a lot more popular than Hub Planner. While we know about 12 links to Freshdesk, we've tracked only 1 mention of Hub Planner. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
We use https://hubplanner.com/ . It is a little clumsy but better than most. Source: almost 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
teamdeck - Teamdeck is a SaaS resource management tool with resource scheduling, leave management, time tracking and timesheet, and customizable reports features. Selected by Hill-Knowlton, Stormind Games, Wunderman Thompson. $3.60/per member.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Runn - Runn is a real-time resource management platform with integrated time tracking and forecasting. Intuitively plan projects and schedule resources across the short and long term.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Keyedin Projects - Keyedin Projects is a cloud-based project and portfolio management software.