Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

StubHub Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

StubHub mentions (16)

• HOW DO I ENSURE MY TICKETS DONT GET DECLINED

  I bought three Coldplay MOTS GA Tickets from stubhub.com at 250 dollars each. Source: 6 months ago

• Dodgers or Angels (visiting LA)

  Go on stubhub.com and look for cheap tickets... You can find tickets for like 10-15 bucks depending on the day and team theyre playing (nosebleeds seats). Source: about 1 year ago

• Has anyone sold Taylor Swift Tickets on Stubhub? The transfer email is sketchy "@roll.to"

  Would be nice if Stubhub would have 'stubhub.com' as their internal email domain for these so it wouldnt sketch people out. Still no email confirmation from them. Source: about 1 year ago

• Cheap tickets for Bulls @ Clippers game

  Stubhub.com a day or two before the game. You'll find seats at good prices. Source: about 1 year ago

• Seeking Beetlejuice tix-2

  Saw 2 tickets available at stubhub.com, but at a premium price. Source: over 1 year ago