Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Viagogo Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Viagogo mentions (10)

• Stub Hub D&C tickets for Folsom Aug 12th - WTF????

  Viagogo.com has this 7am show listed now also. https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Dead+Company-Tickets/E-152000519. Source: 11 months ago

• Any metalcore show in Los Angeles from now until the May the 4th?

  I'm on a trip in Los Angeles and I'd love to see some metalcore or similar bands live. I've tried to look for upcoming shows in viagogo.com or in some band's social media accounts but couldn't find anything. Source: about 1 year ago

• Are the club world cup tickets still available?

  I found some tickets on viagogo.com. Source: over 1 year ago

• Björk's Cornucopia tickets? (Australia/Japan)

  Other than the suspicious viagogo.com, I can't seem to find tickets for these concerts. Were they sold out or were they not released for purchase yet? Thanks :D. Source: over 1 year ago

• Bayern Munich vs Union Berlin

  Hi there everybody,i purchased tickets from reselling website viagogo.com for the match in february 24,as official website says resold tickets aren't accepted at venue,i was just wondering are they really strict about this whole thing? Source: over 1 year ago