Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Scalr. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Scalr.com - Scalr is a Terraform Automation and COllaboration (TACO) product used to better collaboration and automation on infrastructure and configurations managed by Terraform. Full Terraform CLI support, OPA integration, and a hierarchical configuration model. No SSO tax. All features are included. Use up to 50 runs/month for free. - Source: dev.to / 5 months ago
Scalr is a tool that was created to give the Terraform community an affordable alternative to Terraform Cloud/Enterprise. Scalr is the only product in the space that has a hierarchical model to allow for object inheritance/sharing from a top-down perspective, cross-environment/workspace visibility, and custom RBAC to accommodate any complex org standards. Scalr can operate in a centralized or decentralized way... Source: over 2 years ago
Scalr.com - Remote state & operations backend for Terraform with full CLI support, integration with OPA and a hierarchical configuration model. Free up to 5 users. - Source: dev.to / almost 3 years ago
Actually, the "TACoS" term was coined by Sebastian, CTO of Scalr. Source: about 3 years ago
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