Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Mac of all trades Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Mac of all trades mentions (9)

• 2017 MacBook Pro

  If you’re on a budget, I would suggest Mac of All Trades and Discount Electronics. They have refurbished apple products at discounted prices. Discoune Electronics also has Windows computers. Source: about 1 year ago

• No college for me

  One last note, I bought a MacBook Air from 2015 last year on clearance for $195 from this place. The battery is great and the only issue it had was some dings and a USB port working intermittently. Otherwise it does absolutely everything I need and is a delight to use. Buy yourself something used -- certified/refurbished, if you can -- and you'll eventually be in a position to buy yourself exactly what you want or... Source: over 1 year ago

• Macbook pro late 2013 15" 2 ghz i7 8gb ram

  Hey, you can get a good refurbished model from https://macofalltrades.com I bought from them. Source: over 1 year ago

• Computer for CS

  You don't need anything super powerful honestly. I made the transition from Windows to Mac about halfway through my degree and thought it was way better because it's lightweight/battery life/lasted longer than my HP but you'll be fine either way. MacOS is more similar to Linux, which a lot of programmers end up using professionally. A price range would help make a precise recommendation though. macofalltrades.com... Source: over 1 year ago

• What kind of Mac for my wife?

  You could look at macofalltrades.com or such for an older 13" MB Air. See if you can keep it to 2014 (supports Big Sur) or 2015 (supports Monterey). That could get her by for a year or two. Source: over 1 year ago