Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Friday CRM Reviews

1. Paul Radcliffe

   | CEO, Co-Founder. & BFSS Master at Virtus Propter | almost 3 years ago
   Exceptionally user friendly, feature packed, expansive, and with zero expenditure

   Kudos to Fri, the product is everything competitors within this sector offer or desire to in the future. Countless options, functionality, and customizable elements. I have used/tested a series of these CRM options (Zoho - Good, ramps up in $ when you grow above 3 users - feature-packed. Salesforce - Not until Med/Large users, and then it has less competition. Pipedrive, monday, hubspot, keep, kaep, and others. None offer what Friday CRM provides. As business forensic science masters, we particularly like the maximization and optimization laced throughout. Negatives? Minimal, skins/covers, or customizable appearance options. Being able to rename the link address, or it takes your business name virtuspropter.friday rather than random six letters .friday Summary, it is currently unlimited, users, storage, features, zero cost, now and forever. They say the 'offer' will end soon... Do not make a spectacular mistake, if this fits your profession, swiftly sign up!

   🏁 Competitors: Zoho CRM, Salesforce Service Cloud, HubSpot, monday.com, Microsoft Dynamics

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Friday CRM mentions (0)