Freightos Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Freightos mentions (6)

• Price drops at Costco? Hopefully at some point.

  Yeah, still under $3k from Asia to US West Coast according to freightos.com. Source: over 1 year ago

• What do you think of automation at ports? Will it improve supply chain efficiency, kill jobs, both? Is it worth it? This is a key issue in contract negotiations between shipping companies and dockworkers' unions in the U.S. this summer.

  Btw if you're interested in this stuff check out freightos.com - I thought it was a cool idea (and apparently fairly novel in that industry). It's like a travel booking website but for freight. It can be fun to play around with the settings and see how much it would cost to ship stuff all over. Also check out this documentary from WSJ if you haven't seen it yet: https://www.youtube.com/watch?v=1KtTAb9Tl6E It talks... Source: almost 2 years ago

• What is the cheapest way to bring three pallets from China to Germany?

  Where do I compare prices for this? Is freightos.com any good? Other alternative? I cannot fill a container with the stuff I want to bring. Source: about 2 years ago

• 40HQ Container Shipping fees for LA Port

  Just run a search on freightos.com and compare. If your shipment is FOB, you shouldn't be paying a local fee at origin. I'm not sure if they LA local fee is drayage? The base ocean rate looks OK. Source: over 2 years ago

• China (Export) Containerized Freight Index, weekly update

  Whereas FBX since they started factoring in premiums, and also Platts channel checks, are much more aligned with the quotes I get from forwarders (and from freightos marketplace) I use this article as general reference https://www.freightwaves.com/news/different-container-indexes-vastly-different-rates-which-is-right. Source: over 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago