Software Alternatives, Accelerators & Startups

Feedier VS LiveAgent

Compare Feedier VS LiveAgent and see what are their differences

Feedier logo Feedier

Feedier is an accessible Feedback platform that lets you quickly build highly engaging and playful forms. Be a leader, turn Feedback into growth leverage by making data-driven decisions. ๐Ÿ†

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Feedier Landing page
    Landing page //
    2022-03-08

Feedier is an accessible feedback platform that lets teams get instant clarity on their usersโ€™ experiences and future needs.

Create playful feedback forms that can be automated and sent during your usersโ€™ key touchpoints. Feedierโ€™s dashboard lets you group individual feedback into live journeys. Validate key decisions using easy-to-share visual reports that connect with your existing workflows ๐Ÿš€

โ€ข Interactive forms: Deploy innovative forms quickly with a unique model:ย S.I.R.A. Measureย Satisfaction, collect valuableย Insights,ย Reward to create loyalty, manage you feedback with Live Journeys and finally push anย Action to create engagement.

โ€ข Get more responses: Pushย highly targetedย andย uniqueย feedback requests that not only deliver a much better and quicker experience but also incentivize your participants to give their opinion.

โ€ข Empower your data: Feedier act as data-hub. Linkย cross-dataย from your applications and services to the feedback you collect.ย Segmentย the data you require. Go one step further withย sentiment analysis, thanks to machine learning analysis.

โ€ข A collaborative platform to infuse actions: Assignย feedback in your teams,ย engageย your participants,ย exportย your data and generate PDF reportsย for your management. Detect what's driving your success and how to innovate faster.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Feedier features and specs

  • User-friendly Interface
    Feedier offers an intuitive and easy-to-navigate interface, making it simple for users to create, distribute, and analyze surveys without any technical expertise.
  • Customizable Surveys
    Highly customizable survey templates allow organizations to tailor questions, design, and logic to meet their specific needs and maintain brand consistency.
  • Automation and Integration
    Seamless integration with various tools and automation systems, such as Zapier, Slack, and Google Sheets, helps streamline data collection and workflow processes.
  • Gamification Features
    Incorporates gamification elements like rewards and incentives, which can increase engagement and response rates from participants.
  • Real-time Analytics
    Provides real-time analytics and reporting, enabling organizations to quickly interpret data and make informed decisions based on up-to-date feedback.
  • Multilingual Support
    Supports multiple languages, making it accessible for global companies aiming to reach a diverse audience.

Possible disadvantages of Feedier

  • Pricing
    Feedier's pricing can be perceived as high, especially for small businesses or startups with limited budgets.
  • Learning Curve
    While the interface is user-friendly, some of the advanced features may have a learning curve that could require additional time and resources to master.
  • Limited Basic Plan
    The basic plan may come with limitations in features such as advanced customization, integrations, and reporting tools, potentially making it less attractive for larger or more complex needs.
  • Response Quality Management
    Although gamification can increase engagement, it might also attract responses from users solely interested in rewards, potentially affecting the quality of the feedback.
  • Customer Support Limitations
    Some users report that support can sometimes be slow or not as comprehensive as expected, especially during peak times.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Feedier

Overall verdict

  • Overall, Feedier is a solid option for businesses looking to gather and analyze customer feedback. Its strengths lie in its ease of use, versatility, and robust analytics capabilities.

Why this product is good

  • Feedier is considered a good platform by many due to its user-friendly interface and comprehensive features tailored for collecting feedback. It allows businesses to create engaging surveys that are not only visually appealing but also interactive, which enhances the overall experience for respondents. Additionally, it provides powerful analytics and reporting tools, making it easier for companies to understand and act on feedback. The platform's integrations with various other tools, such as CRM systems, further increase its utility and efficiency in managing customer feedback.

Recommended for

    Feedier is recommended for businesses of all sizes that are aiming to improve customer experience through insights gathered from structured feedback. It's particularly well-suited for companies that value integrating feedback mechanisms into their existing workflows and those that appreciate having detailed analytics and reporting at their disposal.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Feedier videos

How to create your fist Feedback form?

More videos:

  • Review - Feedier - Next generation feedback
  • Tutorial - How To Feed Your Need For Customer Feedback with Feedier (Getting Started and Overview)
  • Review - Collecting Feedback on Your Website Using Feedier (Tech Smart Boss Use Case)

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Feedier and LiveAgent)
Customer Feedback
100 100%
0% 0
Customer Support
0 0%
100% 100
Surveys
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing Feedier and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Feedier and LiveAgent

Feedier Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Feedier (IXM) is the most intuitive experience management solution that allows you to listen carefully to the Voice of the Customer in order to improve your customer experience. Collect in real-time direct and indirect feedback through gamified forms, analyze your data with an intuitive and visual dashboard via features such as analysis of the most used keywords in your...
Source: mopinion.com

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing Feedier and LiveAgent, you can also consider the following products

InMoment XI Platform - InMoment XI Platform is a best in class business engagement platform that delivers rich solutions related to the experiences of customers and employees.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Confirmit Horizons - Confirmit Horizons is the next generation of CEM, delivering the first-ever built-in actionable profiling solution that dynamically gathers customer needs and expectations.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Smg360 - Smg360 is a customer experience management software that improves the customer experience.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.