Software Alternatives, Accelerators & Startups

Fast.com VS LiveAgent

Compare Fast.com VS LiveAgent and see what are their differences

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Fast.com logo Fast.com

Quickly test your internet speed with this fast-loading speed test powered by Netflix.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Fast.com Landing page
    Landing page //
    2023-09-23
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Fast.com

Website
fast.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Startup details
Country
United States

Fast.com features and specs

  • Simplicity
    Fast.com has a clean and straightforward interface, making it very easy for users to test their internet speed without any distractions or complications.
  • Ad-Free
    The website does not contain any advertisements, providing a seamless and uninterrupted user experience.
  • Integration with Netflix
    Fast.com is created by Netflix, which ensures that the speed test results are optimized for streaming services, giving users a reliable indicator of how well they can stream content on the platform.
  • Quick Results
    The speed test begins automatically as soon as the website loads, providing users with rapid results without the need for additional clicks or inputs.
  • Mobile-Friendly
    Fast.com is optimized for mobile devices, making it easy for users to test their internet speed on smartphones and tablets.

Possible disadvantages of Fast.com

  • Limited Metrics
    Fast.com primarily focuses on download speed and does not provide as comprehensive a range of metrics as some other speed test websites, such as upload speed, latency, and jitter.
  • No Server Selection
    Users cannot choose which server to run the speed test against, which can sometimes result in less accurate measurements for specific network conditions.
  • No Historical Data
    Fast.com does not offer features to save or track historical speed test results, limiting users' ability to monitor their internet performance over time.
  • Lack of Customization
    There are no options to customize the test parameters, such as test duration or concurrency levels, which might be relevant for more advanced users.
  • Geared for Streaming
    Since Fast.com is tailored for Netflix streaming, it may not fully represent other usage scenarios, such as gaming or file downloads, which require different network performances.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Fast.com

Overall verdict

  • Yes, Fast.com is good for quickly assessing your internet download speed, particularly if you're interested in streaming quality on Netflix.

Why this product is good

  • Fast.com is a speed test tool developed by Netflix to help users evaluate their internet connection, particularly for streaming services. It is known for its simplicity, ease of use, and lack of ads, providing a quick way to measure download speeds using Netflix's servers.

Recommended for

  • Users who want a simple and ad-free internet speed test.
  • Anyone looking to check streaming speeds for Netflix.
  • People interested in basic information about their download speeds without detailed additional metrics.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Fast.com videos

Speedtest.net vs Fast.com | why different results ?

More videos:

  • Review - Measure your Internet speed with Fast.com
  • Review - Fast.com: Better than speedtest.net?

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Fast.com and LiveAgent)
Speed Test
100 100%
0% 0
Customer Support
0 0%
100% 100
Developer Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing Fast.com and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Fast.com and LiveAgent

Fast.com Reviews

We have no reviews of Fast.com yet.
Be the first one to post

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Fast.com seems to be more popular. It has been mentiond 1688 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Fast.com mentions (1688)

  • I Built a Fast.com for LLMs: Introducing iamspeed.dev
    That is exactly how fast.com works for internet speed tests. You open it, it runs, you see a number. Done. - Source: dev.to / about 1 month ago
  • Streaming the 2026 Winter Olympics: A Developer's Guide to Live Sports IPTV
    Pro tip: Run a speed test immediately before the event. Don't trust your "up to 100 Mbps" ISP claim. Use fast.com or speedtest.net to get real numbers. - Source: dev.to / 5 months ago
  • Downdetector, Speedtest sold to IT service provider Accenture in $1.2B deal
    Speedtest has always seemed incredibly sketchy to me, I donโ€™t know if others share this sentiment. https://fast.com completed the test faster than speedtest loads the site. - Source: Hacker News / 5 months ago
  • SLOWWWWWWWWWWWWWW VPN IPSEC HOW TO CONFIGURATION HELPPPP
    Is this for remote access VPN? If so, what kind of bandwidth are you seeing on a speed test site like fast.com (with the VPN off) compared to the VPN bandwidth you're experiencing? Source: over 2 years ago
  • I am a MacOS user, new to windows and my wifi wonโ€™t load fast enough; are these updates the issue?
    What result do you get from fast.com ? What about if you ping your router? Source: over 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Fast.com and LiveAgent, you can also consider the following products

Speedtest.net - Test your Internet connection bandwidth to locations around the world with this interactive broadband speed test from Ookla

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Testmy.net - Accurately test your Internet connection speed with this powerful broadband speed test. Improve your bandwidth speed with the truth.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Speed Test by Cloudflare - speed.cloudflare.com is a tool that allows you to measure the speed and consistency of your connection to the Internet. You can use it to verify that the speed your ISP promised you is the speed you are getting.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.