→ all major services supported (including Gmail, Exchange, iCloud, and Outlook365) → automatic set up for most email services → simple and fast data import from all major email apps (including Microsoft Outlook, Outlook Express, Windows Mail, Thunderbird, Incredimail and more). → touch support for touch-enabled laptops, tablets and hybrid devices → super-fast search that finds any email, contact or attachment in seconds → Online Meetings support (for Zoom, MS Teams, Google Meet) → unique email features, such as Watch for Reply, Snooze Email, or Send Email Later → the interface is customizable in the most comprehensive way on the market (including custom themes and an advanced visual Theme Editor)
ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.
The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features:
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I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.
There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,
Based on our record, eM Client seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Also, if you're also trying to use Xtra email in Microsoft Outlook, also expect problems. Outlook is also crap. There are other email application options. Em Client (emclient.com) is an excellent alternative to Outlook. Source: 9 months ago
Totally agree on the security risk. On the other hand setting up, maintaining and explaining PGP for non-technical users usually leads to not using encryption at all, which is by far less secure than a self-managed PGP gateway on a private mail server setup. I'm aware of the few UX friendly implementations like eM client or pEp, but even those are for most not easy or "automatic" to use. (especially without good... Source: about 2 years ago
I use EmClient for my email/calendar on Windows desktop. Source: over 2 years ago
There is Thunderbird email client (Free) and Em Client (free for 2 email addresses) as well. Source: over 2 years ago
Thunderbird - Thunderbird is a free email application that's easy to set up and customize - and it's loaded with great features!
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Mailbird - Mailbird is the best email client for Windows 7, 8 and 10
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Microsoft Outlook - Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.
osTicket - osTicket is a widely-used open source support ticket system.