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ProProfs Help Desk VS Thunderbird

Compare ProProfs Help Desk VS Thunderbird and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ProProfs Help Desk logo ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

Thunderbird logo Thunderbird

Thunderbird is a free email application that's easy to set up and customize - and it's loaded with great features!
  • ProProfs Help Desk Landing page
    Landing page //
    2018-10-18

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

  • Canned responses and rule-based automated messages
  • Shared inbox
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Timely response to child tickets
  • Tickets surveys
  • Email Integration
  • Instant support
  • Faster ticket resolution
  • Anytime, anywhere access
  • Incident management
  • No spot solution delays
  • Child ticket creation to track internal subtasks
  • Issue resolution progress review
  • Thunderbird Landing page
    Landing page //
    2021-10-16

ProProfs Help Desk videos

+ Add

How to Set up Your Help Desk in Under 5 Minutes

Thunderbird videos

+ Add

Thunderbird Review Holiday World Launched Wing Coaster

More videos:

  • Review - Here's Why the 2002 Ford Thunderbird Was a Retro Failure
  • Review - MotorWeek | Retro Review: 1989 Ford Thunderbird SC (Update)

Category Popularity

0-100% (relative to ProProfs Help Desk and Thunderbird)

ProProfs Help Desk

Thunderbird

Help Desk
100 100%
Help Desk
0% 0
Email
0 0%
Email
100% 100
Customer Support
100 100%
Customer Support
0% 0
Email Clients
0 0%
Email Clients
100% 100

User comments

Share your experience with using ProProfs Help Desk and Thunderbird. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ProProfs Help Desk and Thunderbird

ProProfs Help Desk Reviews

  1. Love this help desk software!

    I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

    🏁 Competitors: Freshdesk, Zoho Desk, Vision Helpdesk, HelpDesk, Zendesk
    👍 Pros:    Great customer support|Design|Trusted|Good price
    👎 Cons:    Few integrations
  2. Customers Simply Love Our Quick Resolutions!

    There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

    👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich
    👎 Cons:    Few integrations
Top 13 Freshdesk alternatives and competitors for 2024
ProProfs Help Desk provides multichannel support through a shared inbox. The interface looks a lot like Gmail, offering a familiar user experience for many. The platform features automation that allows you to configure ticket assignments or round-robin distribution. Automated alerts and notifications keep agents aware of priority tickets and prewritten responses for faster...
Source: www.zendesk.com

Thunderbird Reviews

10 Best Alternatives to Microsoft Outlook to Try in 2023
Mozilla Thunderbird is an open-source email client developed by the Mozilla community. For people who like having their email offline, a range of customization options, robust data protection and privacy features, and a browser-like tab-based navigation, Thunderbird can be an excellent Outlook alternative to consider.
Source: mysignature.io
11 Top Outlook Alternatives to Try
Thunderbird’s interface takes a hint from Mozilla Firefox and other popular browsers and lets you open multiple emails in separate tabs. There are a lot of options to customize the look and feel of your inbox, as well as add-ons to add functionality.
Source: kinsta.com
10 BEST Outlook Alternatives in 2023
Thunderbird is an open-source, cross-platform email suite. It is one of the best Mac mail applications that provides easy to use wizard for setting account. This software helps you to personalize the email the way you like.
Source: www.guru99.com
10 Alternatives to Thunderbird Reddit – Ease Your Email Life!
FAQs On Thunderbird Alternative Email Thunderbird is so slow, why? As a result, Thunderbird is slower when MSF files, which store emails’ indexes, get corrupted. You can test this by opening Thunderbird in Safe Mode in Windows 10 to see if the problem is with third-party applications. Can Thunderbird email be used on Windows 10? Microsoft Windows 10 and Mozilla Thunderbird...
Source: droidpile.com
Best Alternatives to Thunderbird
Mozilla Thunderbird is an open-source email client and is loaded with rich features. But they are not as promising as the need of current digital users. The existing users need more incredible features that would enhance their emailing experience and help them maintain their calendar, tasks, etc. with a less complex interface. In this post, we have mentioned some email...
Source: www.stellarinfo.com

What are some alternatives?

When comparing ProProfs Help Desk and Thunderbird, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Microsoft Outlook - Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Mailbird - Mailbird is the best email client for Windows 7, 8 and 10

osTicket - osTicket is a widely-used open source support ticket system.

eM Client - eM Client is a fully-featured email client for Windows and macOS with a clean and easy-to-use interface. eM Client also offers features for calendars, tasks, contacts, notes, and chat.

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