Eagle Eye
Talon.One
Antavo
Loyal Guru
Comarch Loyalty Marketing Platform
Cheetah Digital Marketing Suite
Salesforce Customer Loyalty
Annex Cloud
LiveAgent
Freshdesk
Zendesk
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
LiveChat
We help enterprise retailers turn loyalty into a profit centre. Our AI-powered platform combines loyalty and personalization in one place - helping you capture rich first-party data, then use it to deliver smarter, 1:1 marketing at scale. Itโs real-time, omnichannel, and built for retail - enabling you to deliver more value to customers in a way that's simpler for your teams to run and better for your bottom line.
Every product we offer helps retailers earn the loyalty of their customers through the power of personalization, whilst we worry about the technology.
AI Personalization Science - Maximize the power of your customer data. Deliver personalization at scale with our tried and tested, built-for-retail AI-powered data science solutions.
Real-Time Loyalty - Create deeper customer connections with the best-in-class loyalty engine for leading omnichannel retailers.
Omnichannel Promotions - Reward the behavior you seek with the most flexible and scalable promotions personalization engine.
Smart Checkout - Bring the personalized customer experience to life at the exact moment it matters with our real-time, omnichannel execution capability.
Gifting & Top-Up - Build customer balances through omnichannel giftcards and self top-ups.
Our MACH-certified technology delivers real-time and omnichannel loyalty, promotions, gamification and subscription experiences for global leaders including Tesco, Loblaw, Carrefour, Giant Eagle, Woolworths Group, Asda, JD Sports and more.
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.
Eagle Eye LiveAgentLiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.
Eagle Eye's answer
We are the personalization people.
The Golden Rule: Treat people the way they want to be treated. That is the very heart of personalization.
That's why every product we offer enables organizations to follow the golden rule, helping them to earn the loyalty of their customers through the power of personalization, whilst we worry about the technology.
We are a team of "Purple" problem solvers - itโs in our DNA
We exist to solve the biggest problems facing the worldโs leading customer-centric businesses.
How do we do that? Through our amazing team of "Purple" people.
To find out more about the values that guide us and our exceptional culture, which enables us to deliver exceptional work, head here: https://eagleeye.com/our-values
LiveAgent's answer:
LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.
Eagle Eye's answer
Every product we offer helps retailers earn the loyalty of their customers through the power of personalization, whilst we worry about the technology.
We create value by ensuring our customers can deliver better, more personalized marketing, which is simpler for their teams to execute and cheaper for them to run.
Eagle Eye AIR is the world's most flexible and scalable loyalty and personalization platform.
LiveAgent's answer:
LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.
Eagle Eye's answer
LiveAgent's answer:
Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.
Eagle Eye's answer
In 2003, in a dimly-lit bedroom in Surrey, England, Eagle Eye was born. Although the business started "sort of by accident" (Steve Rothwell, 2022), it was founded on one core principle โ treating people as they'd like to be treated.
The company was founded in 2003, with its origins traced back to a simple yet ingenious idea by our founder, Steve Rothwell. He was stuck at home, unable to meet his friends for a drink, and so came up with a solution to enable individuals to buy digital beer coupons which could be redeemed in their local pub. The aptly named buymeabeer.com perfectly combined Steveโs three passions - solving problems, seeing things heโs built in the hands of real people in the real world, and, of course, beer. The solution worked, but that was just the start. Within the next few years, the small team of Eagle Eye-ers (many of whom are still working here today) had secured contracts with the likes of Tesco, Pizza Express, and Asda (all of whom are still customers today).
In 2016, Tim Mason joined Steve Rothwell, becoming Eagle Eyeโs CEO and bringing with him 30 years of experience working at Tesco in a number of senior management roles. Most notably, Tim was CMO from 1995 - 2006, where he was responsible for the launch of Tesco Clubcard, a very early pioneer of loyalty and something he is still deeply passionate about today.
Now, more than 20 years since its inception, itโs safe to say weโve come a long way and that the Eagle (Eye) is soaring. We are now a team of +250 problem solvers, powering personalized marketing at a massive scale for some of the biggest and best-loved retailers in the world. But the core principle of treating people as they would like to be treated remains at the heart of our organization and serves as the secret behind our resounding success.
LiveAgent's answer:
Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.
LiveAgent's answer:
As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.
Eagle Eye's answer
LiveAgent's answer:
Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.
LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโa must-have for scaling tech-driven businesses.
Talon.One - Talon.One is the world's most flexible Promotion Engine.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Antavo - Antavo helps businesses build their loyalty programs up to 10 times faster and run them on the most powerful Engine with the best Workflow editor on the market. All powered by AI.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Loyal Guru - A powerful platform to collect and activate retail customer data in real-time, both online and at point-of-sale.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.