Software Alternatives, Accelerators & Startups

Dropbox VS Zendesk

Compare Dropbox VS Zendesk and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Dropbox logo Dropbox

Online Sync and File Sharing

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Dropbox Landing page
    Landing page //
    2023-10-05
  • Zendesk Landing page
    Landing page //
    2024-05-06

Dropbox features and specs

  • Ease of Use
    Dropbox offers a user-friendly interface that makes file sharing, syncing, and storage simple for users of any technical skill level.
  • Cross-Platform Compatibility
    Dropbox supports multiple operating systems including Windows, Mac, iOS, and Android, making it accessible from almost any device.
  • Collaboration Features
    The service includes features like shared folders, file comments, and real-time collaboration on documents, which are ideal for team projects.
  • File Versioning
    Dropbox maintains previous versions of files, allowing users to recover older versions if needed, which is helpful in case of accidental deletions or edits.
  • Third-Party Integrations
    The platform integrates seamlessly with various third-party apps such as Microsoft Office, Slack, and Trello, enhancing its utility in workflow management.
  • Strong Security Measures
    Dropbox offers robust encryption both at rest and in transit, along with two-factor authentication to secure user data.

Possible disadvantages of Dropbox

  • Cost
    Dropbox can be expensive, especially for businesses or advanced individual users who require more storage than what is available in the free plan.
  • Privacy Concerns
    There have been concerns around Dropbox's privacy policies and data handling practices, which might not be ideal for users particularly concerned about privacy.
  • Storage Limits
    The free version of Dropbox offers limited storage capacity (only up to 2GB), which may not be sufficient for users with extensive storage needs.
  • Sync Performance Issues
    Some users have reported issues with the speed and reliability of file syncing, which can be disruptive, especially for large files or bulk uploads.
  • File Size Restrictions
    There are file size limitations for both free and certain paid plans, which may be inconvenient for users who need to store or share particularly large files.
  • Limited Offline Access
    While Dropbox allows files to be made available offline, the process is not always straightforward and can lead to accessibility issues when internet access is not available.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Dropbox videos

Dropbox Update 2019 - Is it Worth It?

More videos:

  • Tutorial - Dropbox API / JavaScript ES6 Tutorial - Expense Organizer
  • Tutorial - How To Build With Dropbox Webinar October 2020 | Dropbox API | Dropbox
  • Review - Everything You Need to Know: The NEW Dropbox πŸ“¦
  • Review - Dropbox Paper: Full Review (2019)
  • Review - Dropbox Review: Best Cloud Storage for File Sharing?
  • Review - Dropbox vs Google Drive vs OneDrive: The Ultimate Cloud Storage Showdown
  • Review - 2021 Best Cloud Storage | Dropbox vs OneDrive vs Google Drive vs iCloud vs Box vs Mega

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Dropbox and Zendesk)
Cloud Storage
100 100%
0% 0
Customer Support
0 0%
100% 100
File Sharing
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Dropbox and Zendesk

Dropbox Reviews

  1. good cloud service

    It's much more convenient than GoogleDrive. I frequently use it to share my projects on freelance platforms. This is reliable cloud storage with many features

    🏁 Competitors: Google Drive
    πŸ‘ Pros:    Reliable|Convenient|Easy to use
    πŸ‘Ž Cons:    Found none

Best Free Cloud Storage for 2024: What Cloud Storage Providers Offer the Most Free Storage?
Another big problem with Dropbox is the lack of features on the free plan. You can see the full list in the table at the end of the article, but features like the vault, smart sync, Dropbox Transfer, e-signatures, unlimited devices and offline access are all either completely missing or severely limited. You can find out more about these features in our Dropbox review.
Best Cloud Storage Services for Linux
Koofr is a cloud storage provider that’s a good option for Linux because of its Linux GUI desktop client. They have an online version, desktop and mobile versions, browser extensions, and more. The best thing about Koofr is that you can connect Google Drive, Dropbox, and OneDrive to your Koofr account and search through all files from all accounts from Koofr.
Source: linuxstans.com
Best Top 12 MEGA Alternatives in 2024
In the world of cloud storage, there's no one-size-fits-all solution. The best MEGA alternative for you depends on your specific requirements and preferences. Whether it's Google Drive's integration, Dropbox's simplicity, or OneDrive's security, you have plenty of options to choose from. Evaluate your needs and make an informed decision to ensure your digital life is...
13 WeTransfer Alternatives (Free) in 2022
Dropbox is a file hosting service providing personal cloud, file synchronization, cloud storage, and client software. It is designed to collaborate on your projects, whether you are working alone or in a team.
Source: www.guru99.com
Best alternatives to WeTransfer of 2022
Microsoft OneDrive works like the other well-known consumer cloud storage options, the likes of Dropbox, Google Drive and iCloud: you specify the files and folders you want it to back up, and they get automatically synced with copies in the cloud, as well as all the other computers and devices where you've got OneDrive set up.

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    πŸ‘Ž Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Dropbox should be more popular than Zendesk. It has been mentiond 28 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Dropbox mentions (28)

  • Excel What if Analysis Issue
    Even better: upload an example Excel file to a file-sharing website (box.net/files, dropbox.com, onedrive.live.com, etc), and post a download link that does not require that we log in. Source: over 1 year ago
  • How to save data on Obsidian? Worried about data loss
    Note that Dropbox automatically backs up all your files. So if you delete a file, you can recover it on dropbox.com, even 6 months later. Source: almost 2 years ago
  • How long would a USB stick last in storage?
    Upload what is on that stick to a cloud based system that is not vulnerable to degradation of hardware, you can get a lot of storage for free on sites like dropbox.com, mega.nz, or icloud. You can also always make multiple backups. Source: almost 2 years ago
  • Dropbox data gone
    Did you try logging into dropbox.com and checking there? Often the files remain online even if they are removed locallY. You have to log in with the same account you deleted Locally. Source: almost 2 years ago
  • Author Resources: Tools and Software
    Dropbox: You absolutely NEED backups. Ideally, both physical and cloud backups, because if you only have one backup, you're not backed up. I can't even begin to tell you how many writers have lost days, weeks, or even entire novels worth of work because they failed to back up their work, then had their computer break or had some weird software snafu. Dropbox is my preferred cloud backup solution, because you can... Source: almost 2 years ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing Dropbox and Zendesk, you can also consider the following products

Google Drive - Access and sync your files anywhere

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mega - Secure File Storage and collaboration

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Box - Box offers secure content management and collaboration for individuals, teams and businesses, enabling secure file sharing and access to your files online.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!