Document360
Confluence
HelpNDoc
HelpJuice
Paligo
ClickHelp
Intercom
Notion
FreeScout
Zendesk
Freshdesk
osTicket
HelpScout
Zammad
Libredesk
HubSpot
Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises.
Feature list of Knowledge Management Software - Document360.io
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We had several smooth projects that required seamless internal collaboration and knowledge management with Document360. Our experience is pretty positive with Document360. As growing organization with multiple projects and multiple users it is very critical for us to capture the tactical knowledge and store the information taxonomically. With Document360 we were able to over achieve this without much effort put into learning the tool.
I being a user for the last 6 months and have used the portal of Document360 both for private and public facing documentation. Pleased with the user friendliness and features seen. Would recommend to others who are looking for a knowledge base solution.
Based on our record, Document360 should be more popular than FreeScout. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Document360 is well-suited for enterprises or larger organizations that need deeper structure, heavy categorization, and strong governance over documentation. - Source: dev.to / 8 months ago
Document360 is built for companies that need a robust knowledge base both internal and customer-facing. It offers a clean UI, great organization tools, and strong analytics. - Source: dev.to / 8 months ago
Document360 blends API docs with a structured knowledge base, search analytics, and multilingual support. - Source: dev.to / 9 months ago
Document360 is a cloud-based knowledge base solution that excels at creating comprehensive API documentation. - Source: dev.to / about 1 year ago
If you want to try their full features, take the14-day free trial or try their freemiumwith limited features. Source: about 3 years ago
FreeScout is a lightweight, open-source helpdesk built with PHP and Laravel. It positions itself as a self-hosted Help Scout alternative, and the comparison is apt -- the UI is clean, email-centric, and focused on shared inbox workflows. The core application is free under AGPL-3.0, but many features that Zendesk and Help Scout include by default (knowledge base, satisfaction surveys, time tracking, LDAP) are sold... - Source: dev.to / 4 months ago
Surprised no one has mentioned FreeScout. It's a solid open-source helpdesk: https://freescout.net/. They have cheap, one-time purchase plugins. Happy to pay a bit to keep the project sustainable. I'd love to see an open-source Trello alternative that as well. There are a few out there, but nothing that seems actively maintained. - Source: Hacker News / over 1 year ago
I think FreeScout is going to be something to consider. Source: about 3 years ago
FreeScout is an open-source, self-hosted version of HelpScout that offers complete privacy and control through a PHP/MySQL application that's easy to deploy. This powerful-yet-lightweight help desk and shared inbox can serve as a nice free alternative to Zendesk/HelpScout for providing efficient customer support. Troubleshootmertr recommends it "for ticketing.". Source: about 3 years ago
I know this gets some hate for not being "pure" open source, but I'm a massive fan of FreeScout (https://freescout.net/). The core is open source, with add-ons you can purchase (one-time purchase per domain). Source: over 3 years ago
Confluence - Confluence is content collaboration software that changes how modern teams work
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
HelpNDoc - What is HelpNDoc ? Easy to use yet powerful help authoring environment which can generate various documentation formats from a single source.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
HelpJuice - Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin
osTicket - osTicket is a widely-used open source support ticket system.