Document360
Confluence
HelpNDoc
HelpJuice
Paligo
ClickHelp
Intercom
Notion
Crisp Chat
Intercom
tawk.to
Tidio
LiveChat
Zendesk
Freshdesk
Drift
Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises.
Feature list of Knowledge Management Software - Document360.io
Companies have to deal with the increasing number of communications' channel that they have to handle in order to support their customers, furthermore, speed has become a key factor in generating a high satisfaction degree. Crisp has been built for SMB's in order to help them better scale their customers' relationship through a wide range of features:
Crisp offer the following features: * Shared Inbox * CRM * Live Chat * Knowledge Base * Chatbot * Drip campaigns (Email & InApp)
Used by more than 100 000 companies, Crisp offers a support 24/24 5 days a week to help every customer to scale their own customers relationship.
Document360 Crisp ChatNo Crisp Chat videos yet. You could help us improve this page by suggesting one.
We had several smooth projects that required seamless internal collaboration and knowledge management with Document360. Our experience is pretty positive with Document360. As growing organization with multiple projects and multiple users it is very critical for us to capture the tactical knowledge and store the information taxonomically. With Document360 we were able to over achieve this without much effort put into learning the tool.
I being a user for the last 6 months and have used the portal of Document360 both for private and public facing documentation. Pleased with the user friendliness and features seen. Would recommend to others who are looking for a knowledge base solution.
Based on our record, Document360 should be more popular than Crisp Chat. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Document360 is well-suited for enterprises or larger organizations that need deeper structure, heavy categorization, and strong governance over documentation. - Source: dev.to / 9 months ago
Document360 is built for companies that need a robust knowledge base both internal and customer-facing. It offers a clean UI, great organization tools, and strong analytics. - Source: dev.to / 9 months ago
Document360 blends API docs with a structured knowledge base, search analytics, and multilingual support. - Source: dev.to / 10 months ago
Document360 is a cloud-based knowledge base solution that excels at creating comprehensive API documentation. - Source: dev.to / about 1 year ago
If you want to try their full features, take the14-day free trial or try their freemiumwith limited features. Source: about 3 years ago
Some things just work. Our frontend is still Nuxt with Typescript and Tailwind (RIP). Our backend is still Go with Go-Gin. We still run on Hetzner bare-metal and use Firecracker for virtualization. Terraform still manages our infrastructure. Redis still handles caching. Crisp still powers customer support. AWS SES still sends our transactional emails. - Source: dev.to / 7 months ago
Importantly, in practice, most production "Chat" windows on websites were not fully automated. They were a blend of machine + human, where the chatbot handled basic queries and human agents stood by to take over for complex requests. This ensured customer satisfaction while keeping automation lightweight. A notable example, widely used today, is Crisp. I mention it here only because I consider it a competitor to... - Source: dev.to / 12 months ago
It seems to be using https://crisp.chat/en/. - Source: Hacker News / about 1 year ago
Crisp - For users to reach out to me if thereโs any problem via live chat. - Source: dev.to / over 1 year ago
Of course there are a bunch more tools that we use, some great, some not. Two notable ones are Crisp for customer support and AWS SES for sending out emails (we send out quite a lot of transactional emails!). - Source: dev.to / over 1 year ago
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