Software Alternatives, Accelerators & Startups

Decodo VS LiveAgent

Compare Decodo VS LiveAgent and see what are their differences

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Decodo logo Decodo

Decodo is perhaps the most user-friendly way to access local data anywhere. It has global coverage with 195 locations, offers more than 55M residential proxies worldwide and a great deal of scraping solutions.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Decodo Landing page
    Landing page //
    2022-08-26

Decodo has been a promising proxy provider since its first days in 2018. They offer a wide selection of proxies (residential, shared and private datacenter proxies) and three full-stack scraping APIs with 100% success rates and a no-code scraper. It has an easy-to-use dashboard, public API, and flexible payment methods. Being awarded for its consumer-centric approach, Decodo continues to look for ways to make public data gathering as simple and accessible to everyone as possible.

The key things Decodo offers for you:

  • 55M+ high-quality residential IPs with an average speed of <0.5 sec.

  • Global coverage โ€“ target 195+ locations, including cities and 50 US states.

  • Pay As You Go option - $3.5 per 1GB.

  • 500K+ shared and dedicated datacenter IPs.

  • Unlimited connections and threads.

  • Full anonymity and security.

  • Smart Wallet for easy payment management.

  • Fantastic 24/7 support with 40s average response time.

  • User-friendly dashboard with a quick and easy proxy setup.

  • Detailed documentation and an informative blog.

  • A bunch of free tools with any plan subscription.

  • Free trial for all products..

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Decodo features and specs

  • Large Proxy Pool
    Smartproxy offers a vast pool of residential and data center proxies, which expands the choice and decreases the chance of IP bans.
  • User-friendly Dashboard
    The service provides an intuitive and easy-to-use dashboard, making it simple for users to manage their proxies and monitor usage.
  • High Anonymity
    Smartproxy ensures high levels of anonymity and privacy, useful for activities requiring discreetness like web scraping.
  • Global Coverage
    With proxies available in numerous locations worldwide, users can access geographically restricted content or conduct broad market research.
  • 24/7 Customer Support
    Their customer support is available around the clock, offering reliable and prompt assistance to users via live chat and email.
  • Flexible Pricing Plans
    Smartproxy provides a range of pricing plans catering to different needs and budgets, including pay-as-you-go options.

Possible disadvantages of Decodo

  • Higher Cost for Premium Plans
    While they do offer flexible pricing, the more advanced plans can be expensive, making them less accessible for smaller businesses or individual users.
  • Usage Limitations
    There are bandwidth limitations depending on the plan you choose, which can be restrictive for tasks requiring large data transfers.
  • Shared Proxies
    Some of the proxies are shared, which can potentially slow down connection speeds or lead to IP bans if other users abuse the service.
  • No Free Trials
    Smartproxy does not offer a free trial, which could deter potential customers who are unwilling to commit without trying the service first.
  • Learning Curve for Advanced Features
    Utilizing some of the more sophisticated functionalities might require a learning curve, especially for users not familiar with proxy services.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Decodo

Overall verdict

  • Smartproxy is generally well-regarded in the proxy service industry. It is recommended for those who need reliable and efficient proxy solutions with a balance of cost and performance. However, like any service, itโ€™s important for users to assess their specific needs and test the platform to ensure it meets their requirements.

Why this product is good

  • Smartproxy is considered a good proxy service provider due to its extensive network of residential IP addresses, competitive pricing, and high success rates for web scraping and bypassing geo-restrictions. The service offers user-friendly management tools and responsive customer support, making it suitable for both beginners and advanced users. Additionally, Smartproxy places a strong emphasis on security and privacy, which are crucial factors for many users.

Recommended for

  • Web scraping professionals
  • SEO specialists
  • Businesses looking to bypass geo-restrictions
  • Users concerned with online privacy and security
  • Data miners needing reliable residential proxies

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Decodo videos

Residential rotating proxies. Why choose Smartproxy?

More videos:

  • Tutorial - Smartproxy review &amp; How to smartproxy
  • Review - Proxies for Scraping
  • Tutorial - How to Start Using Smartproxy
  • Review - Smartproxy Review 2023: Best Price To Value Proxies
  • Review - IPFighter| Review Smartproxy
  • Review - DECODO Review 2025 (Ex-Smartproxy) | Still the BEST Proxy?
  • Review - Decodo Review 2025 (former Smartproxy) | FULL Review of new features!

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat &amp; More

More videos:

  • Tutorial - LiveAgent Review &amp; Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Decodo and LiveAgent)
Proxy
100 100%
0% 0
Customer Support
0 0%
100% 100
Residential Proxies
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing Decodo and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Decodo and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Decodo and LiveAgent

Decodo Reviews

  1. Vladyslav
    ยท Backend Developer at KittenProperties ยท
    Very good quality

    Residential proxy is quite good. High success rate with their proxies even though it is quite expensive

    ๐Ÿ Competitors: NetNut.io
    ๐Ÿ‘Ž Cons:    Expensive
  2. CPAScraping
    ยท Working at CPA Scraping ยท
    My Review of Smartproxy Service

    Smartproxy, in my experience, is a solid choice for heavy-duty web scraping tasks. Been using it for bulk data mining. Their proxy pool's massive โ€“ good for avoiding blocks and captchas. Speed's decent, uptime mostly consistent. Setup? Straightforward. But yeah, pricing's a bit on the higher side, especially for large-scale operations. Overall, Smartproxy delivers, especially for those heavy scraping needs.

    ๐Ÿ‘ Pros:    Ip diversity|Quick data access|Minimal downtime|User-friendly interface:
    ๐Ÿ‘Ž Cons:    Pricey|Some geo-restrictions.|Ometimes slow response.

Proxy Service Awards 2024
After all these years, we still canโ€™t find a provider that combines mid-market rates, premium-grade performance, and newbie-friendly user experience as well as Smartproxy. You can get proxies that work effectively as well or better than enterprise providers, without investing thousands of dollars to reach their bulk rates. The plans start at single digits, but even then you...
Source: proxyway.com
OxyProxy vs. Smartproxy: A Detailed Comparison
Set of Services Provided by Smartproxy Service TypeDescriptionResidential ProxiesOffers IP addresses from real residential connections, ideal for high anonymity and avoiding blocks.Data Center ProxiesProvides faster speeds, suitable for tasks requiring high-speed connections.Rotating ProxiesAutomatically rotates IP addresses, enhancing anonymity and reducing the risk of...
Source: oxyproxy.pro
Top 10 Alternatives to Bright Data (formerly Luminati Proxy Networks)
The proxy pool is one of the cleanest as it is regularly being updated. Currently, it has over 5 million residential IP addresses sourced from many locations. As stated earlier, Soax is affordable even though its pricing model is the same with both Smartproxy and Bright Data โ€“ bandwidth-based. Just like Smartproxy, all you need to use the Soax service is a minimum of $75.
17 BEST Residential Proxies to Buy in 2022 (Cheap & Premium)
Smartproxy offers both residential and datacenter proxies, but their residential ones have the best features. Unlike most other residential proxy providers, Smartproxy focuses solely on providing the best residential IPs to businesses.
Source: earthweb.com
10 Best Free Online Proxy Server List of 2022 [VERIFIED]
Smartproxy offers a residential proxy network with 40M+ IPs. It offers the solutions of data center proxies, search engine proxies, etc. Chrome proxy extension will help you with accessing the localized content. Proxy address generator provides the facility of exporting the proxy list for any software.

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Decodo seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Decodo mentions (6)

  • Best Amazon Scraper APIs To Check Out in 2024
    Smarproxy is another proxy provider that offers a dedicated section for scraping e-commerce platforms including Amazon. Their Amazon API is known for its speed and quality and can be used just with a simple POST request. - Source: dev.to / about 2 years ago
  • Basic Web Browser with Electron +APIS
    Smartproxy: Offers residential proxies with support for HTTP(S) and SOCKS5. It is known for its high success rate and 24/7 technical support. Smartproxy provides a balance between price and performance, making it accessible to less experienced users (Smartproxy). - Source: dev.to / about 2 years ago
  • Cheap Residential Proxy: Affordable and Reliable Proxy Service for Anonymous Browsing
    For instance, imagine you are conducting market research and need to scrape data from various websites for analysis. By using a residential proxy service like anyip.io or Smart Proxy, you can ensure that your scraping activities are secure and undetectable while maintaining anonymity. Additionally, these services effortlessly handle throttling of threads and swiftly manage captchas. Source: over 2 years ago
  • Proxy for Instagram: What is It and How to Get It?
    Smartproxy Rotating residential IPs for multi-accounting. Large rotating residential proxy pool, 195+ countries, no subnets, an easy setup process. The IPs are from both desktop and mobile devices. Different tools for IG automation and affordable price plans ($75/5 GB ($15/GB). However the residential IPs are still P2P, so you have sticky sessions up to 30 min and then proxies rotate. - Source: dev.to / over 3 years ago
  • Smartproxy Review
    Smartproxy is one of the latest rotating residential proxy services to hit the market. Smartproxy offers its users immense features and functionality at affordable rates. If youโ€™re looking for a long-term proxy service to stick to, itโ€™s worth looking at Smartproxyโ€™s unique offerings. - Source: dev.to / about 5 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Decodo and LiveAgent, you can also consider the following products

Bright Data - World's largest proxy service with a residential proxy network of 72M IPs worldwide and proxy management interface for zero coding.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Oxylabs - A web intelligence collection platform and premium proxy provider, enabling companies of all sizes to utilize the power of big data.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

IPRoyal - At IPRoyal, we offer premium proxy servers, including residential, datacenter, ISP, and mobile proxies.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.