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Cypress.io VS Zendesk

Compare Cypress.io VS Zendesk and see what are their differences

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  3. » Reviews
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Cypress.io logo Cypress.io

Slow, difficult and unreliable testing for anything that runs in a browser. Install Cypress in seconds and take the pain out of front-end testing.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Cypress.io Landing page
    Landing page //
    2023-04-17
  • Zendesk Landing page
    Landing page //
    2024-05-06

Cypress.io features and specs

  • Easy Setup and Configuration
    Cypress.io is known for its straightforward setup process, requiring minimal configuration to get started with writing and running tests, making it very accessible for developers new to end-to-end testing.
  • Real-time Reloads
    Cypress offers real-time reloading of tests, which improves the development experience by allowing instant feedback on test results as code changes are made.
  • Time Travel Debugging
    Cypress provides the ability to 'time travel' through tests by taking snapshots of the application state at different steps, making it easier to debug and understand failures.
  • Automatic Waiting
    Tests in Cypress automatically wait for commands and assertions, eliminating the need for manual waits and helping to avoid flaky tests due to timing issues.
  • Built-in Mocking and Stubbing
    Cypress has built-in capabilities for mocking and stubbing network requests, which simplifies testing of applications that depend on various services and APIs.
  • Rich Documentation and Community Support
    Cypress boasts comprehensive documentation and an active community, providing plenty of resources for learning and troubleshooting.
  • Cross Browser Testing
    Cypress supports testing in multiple browsers, including Chrome, Firefox, and Edge, ensuring compatibility across different environments.

Possible disadvantages of Cypress.io

  • Limited Browser Support
    Although Cypress supports several major browsers, it does not support legacy browsers like Internet Explorer, which can be a disadvantage for projects that require testing across a wider range of browsers.
  • No Native Mobile App Testing
    Cypress does not natively support mobile app testing, limiting its use for projects that need end-to-end testing on mobile platforms.
  • Heavy Memory Usage
    Cypress can consume significant system resources, particularly memory, which may impact performance during large or complex test runs.
  • Limited Parallelism
    By default, Cypress's parallel execution capabilities are limited, which can slow down the test suite execution for larger projects, although this can be mitigated with the Dashboard Service (a paid feature).
  • Learning Curve for Advanced Features
    While basic tests are easy to set up, leveraging advanced features like custom commands, plugins, and complex test setups can require a steeper learning curve.
  • Incompatibility with Some Testing Ecosystems
    Cypress's architecture and testing approach can sometimes cause compatibility issues with certain testing frameworks and libraries, particularly those that are tightly coupled with traditional WebDriver-based tools.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Cypress.io videos

+ Add

Introduction to automation testing with Cypress.io (Non-selenium framework)

More videos:

  • Review - Testing Angular with Cypress.io | Joe Eames | AngularConnect 2018

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Cypress.io and Zendesk)

Cypress.io

Zendesk

Automated Testing
100 100%
Automated Testing
0% 0
Customer Support
0 0%
Customer Support
100% 100
Browser Testing
100 100%
Browser Testing
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Cypress.io and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cypress.io and Zendesk

Cypress.io Reviews

20 Best JavaScript Frameworks For 2023
Cypress is a holistic automation testing framework where the tester can perform unit, integration, end-to-end, and regression testing. Additionally, they may orchestrate and unify outcomes with quality measurements and useful insights that support the agile workplace by leveraging the Cypress cloud.
Source: www.lambdatest.com
Top 10 Perfecto alternatives with Zebrunner on top
- is a SaaS web app for easy scaling test runs and debugging failed tests. Pairs with the open source Cypress Test Runner.
Source: zebrunner.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Cypress.io should be more popular than Zendesk. It has been mentiond 27 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Cypress.io mentions (27)

  • Ensuring Web Accessibility with Cypress: A Comprehensive Guide
    Feature: Web Accessibility Tests Feature: Web Accessibility Tests Scenario Outline: Verify all WCAG Violations Given I am on the "" page And Verify all Accessibility Violations Scenario Outline: Verify P1,P2 WCAG Violations Given I am on the "" page And Verify only P1, P2 issues Examples: | url | | https://google.com | | https://amazon.in | | https://agoda.com | |... - Source: dev.to / 9 months ago
  • Simulating Internet Outage and Recovery using Cypress
    In this blog post, we'll explore a Cypress test that replicates this scenario, utilizing the powerful intercept command to manipulate network requests and responses. - Source: dev.to / over 1 year ago
  • Scraping a site?
    Maybe something like Cypress is what you're looking for? Cypress.io. Source: almost 2 years ago
  • How to write tests in Django for JavaScript fetch
    You won't be able to test the javascript function itself from within python, but you can exercise the front-end code using something like cypress (https://cypress.io) or the older but still respectable selenium (https://selenium.dev). Source: about 2 years ago
  • What's your CI/CD flow made of?
    How are they run (services (ie. GitHub Action Runners, SauceLabs, Cypress.io, etc.), or self hosted autoscaling infrastructures)? Source: over 2 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing Cypress.io and Zendesk, you can also consider the following products

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Katalon - Built on the top of Selenium and Appium, Katalon Studio is a free and powerful automated testing tool for web testing, mobile testing, and API testing.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

puppeteer - Puppeteer is a Node library which provides a high-level API to control headless Chrome or Chromium...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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