Cradlepoint Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Cradlepoint mentions (5)

• Temporary Office Internet Suggestion

  I have had clients use Cradlepoint with success, https://cradlepoint.com/, many firewalls will accept cellular connections natively or you can get their own access point and route to your firewall. Source: about 2 years ago

• 4G modem with external antenna for holiday home with thick walls

  Https://cradlepoint.com/ - if you are looking for something rather reliable. Not cheap. Source: over 2 years ago

• What's your preferred ISP type for failover? And how do you typically find all available ISP's for your remote locations?

  Not that I really recommend them, but Cradlepoint exists: https://cradlepoint.com/. Source: about 3 years ago

• Trying to find the best way to extend the signal of one of these Sim card routers. Because if where we are, we can't get home networking and have to use one of these. Rest of the details are in the comments as title blank isn't large enough!

  First option is to get a better 4G LTE router. There are many. You should be able to find one with an Ethernet port, or even multiple Ethernet ports. There are consumer devices, "industrial" devices such as these https://www.amazon.com/Industrial-WiFi-Wireless-LTE-Router/dp/B07VY2YZRM and business class devices such as those from https://cradlepoint.com/ or even Cisco's ISR 1100 series of routers. The Cradelpoint... Source: about 3 years ago

• Hotspot with Ethernet port?

  Great ideas in this thread, so I do not know that much about 4G vs 5G, but I do know from the coverage maps that the area is 4G only and unlikely to get 5G anytime soon, too rural. Does that change the type of router? The suggested Linksys WGA600N Dual-Band Wireless-N Gaming Adapter says "Dynamically changes channels and radio bands (2.4 or 5GHz) to find the fastest connection available" does that have... Source: about 3 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago