Software Alternatives, Accelerators & Startups

Intercom VS ChatGPT

Compare Intercom VS ChatGPT and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ChatGPT logo ChatGPT

ChatGPT is a powerful, open-source language model.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • ChatGPT Landing page
    Landing page //
    2023-03-17

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

ChatGPT features and specs

  • Versatility
    ChatGPT is capable of handling a wide array of tasks, from answering questions and generating text to assisting with coding and providing recommendations.
  • Accessibility
    The platform is easy to access through a web browser, making it convenient for users to utilize its capabilities from almost any device.
  • Natural Language Understanding
    ChatGPT is trained to understand and generate human-like text, which can make interactions feel more intuitive and natural.
  • Time Efficiency
    It can provide quick responses, helping users to get information or solve problems faster than traditional methods.
  • Cost-effective
    For many applications, ChatGPT can be a more affordable option compared to hiring professionals for specific tasks like content creation or customer support.

Possible disadvantages of ChatGPT

  • Accuracy
    While ChatGPT is generally reliable, it can sometimes provide incorrect or misleading information.
  • Context Limitation
    The model may struggle with understanding or maintaining context in long conversations, which can lead to irrelevant or repetitive responses.
  • Bias
    Since ChatGPT is trained on a large dataset containing human text, it can sometimes reflect or even amplify existing biases present in the data.
  • Security and Privacy
    Users must be cautious about sharing sensitive information, as data interactions with the platform may not be entirely secure or private.
  • Dependency
    Heavy reliance on ChatGPT for tasks can lead to a reduction in critical thinking and problem-solving skills among users.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

ChatGPT videos

ChatGPT Review & Demo 2023 (ChatGPT Features, Benefits, Pros & Cons)

More videos:

  • Review - ChatGPT Asked Me to Review This!
  • Review - What is ChatGPT and How You Can Use It

Category Popularity

0-100% (relative to Intercom and ChatGPT)
Customer Support
100 100%
0% 0
AI
0 0%
100% 100
CRM
100 100%
0% 0
AI Writing
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and ChatGPT

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


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Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
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Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

ChatGPT Reviews

  1. my personal assistant at work

    I recently acquired access to ChatGPT, one of the most advanced language models out there, and I must say it has made a significant impact on my analytics work. It has definitely become an integral part of my daily use.

    Analytical support: ChatGPT does a great job of providing accurate and timely answers. It can also help me analyze large amounts of data. Efficiency: This product allows me to work more efficiently by using it to quickly find information or get recommendations.

  2. Word.Studio
    · Editor at Word.Studio ·
    The essential AI everything tool.

    OpenAI continues to lead the way among the foundation model providers. I started using ChatGPT at 3.5 much like many other people. And although it was extremely powerful, it doesn't compare to what it has become with the new reasoning models like o1 and o3. These models produce outputs that are on a new level in terms of quality.

    I've been using custom GPT's extensively and they are very valuable once you get them dialed in to your own specific workflows. they recently rolled out projects which also have the ability to add custom instructions. Many of the custom GPT's that I've made do not need anything other than custom instructions. They don't need Web hooks or documents to reference, so a project will suffice. projects also allow connecting and switching between some of the newer reasoning models as well while custom GPT's are limited to the 4o model.

    Real time voice assistant is a game changer when you are on the go. And the human-like speech synthesis is incredible. uploading photos and giving the voice assistant access to live video from your phone has so many use cases that I have yet to realize.

    Many of the tools we have on WordStudio are powered by the OpenAI family of models via API. We recently hooked some of the tools to their o1 model and the improvements in the outputs are astounding.

    I've tried Anthropic's Claude and have experimented with DeepSeek, but I keep returning to ChatGPT for critical work.

    🏁 Competitors: Claude by Anthropic, Deepseek R1, Llama
    👍 Pros:    Active development|Powerful models|Api & webhooks|Multi modal|Canvas mode for long-form content and code|Text, image + video generator
    👎 Cons:    Image generator is lacking|Organization of chats is cumbersome
  3. WOW!One love

    My journey with GPT-4 as a novice programmer has been nothing short of remarkable. I used it to write a game, and despite my limited programming knowledge, I was astonished by the results.

    It makes coding suggestions, completes my code, and even identifies bugs, which has been a game-changer for me. It feels like having a co-programmer who anticipates my needs and guides me in the right direction.


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OpenAI's ChatGPT stands as a pinnacle of achievement in the realm of AI-powered chatbots. Renowned for its exceptional computational capabilities, ChatGPT not only reigns as the preeminent choice among consumer-facing platforms but also emerges as the indisputable leader in various performance metrics. Powered by the groundbreaking GPT-3.5 and GPT-4 AI language models,...
What Is the Best AI for Resume Review? The Best Alternatives to ChatGPT in 2024
I signed in using my Gmail account and provided my birthday. Then I encountered the first hiccup: there was no obvious way to upload my resume file (in the free ChatGPT account). I cobbled together the prompt, resume, and job description in Notepad and then pasted everything into ChatGPT. Side note: the premium ChatGPT Plus at $20/month supports file uploads, but let's stick...
Source: jobsearch.coach
9 Best Text To Music Apps of 2023
We've previously covered the strengths and weakness of ChatGPT music prompts. WavTool's secret sauce is the ability to translate GPT's output into direct actions within the DAW. So instead of simply printing out a list of chords in plain text, you get a complete MIDI file.
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ChatGPT is based on GPT-3, owned by OpenAI - an artificial intelligence research laboratory. Because of its increasing popularity, ChatGPT is facing several issues right now. If you've encountered ChatGPT down or ChatGPT at capacity error recently, don't fret. Try Chatsonic, which is like ChatGPT but with superpowers.
Source: writesonic.com

Social recommendations and mentions

Based on our record, ChatGPT seems to be a lot more popular than Intercom. While we know about 824 links to ChatGPT, we've tracked only 7 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

ChatGPT mentions (824)

  • How to Make Images GHIBLIFIED!
    Two of the most popular sources for doing that are ChatGPT and Grok. - Source: dev.to / about 2 months ago
  • Building a Customer Support Portal with Strapi, GPT, and Next.js (Part 1)
    GPT (Generative Pre-trained Transformer) is an AI model developed by OpenAI that can understand and generate human-like text. It will power the conversational AI features of the customer support portal, enabling the system to provide automated responses and help with personalized support through natural language processing. - Source: dev.to / 3 months ago
  • How AI is Becoming Everyone's Tool 🎉
    Play with ChatGPT: Go to ChatGPT and start chatting. Ask it anything, you’ll be amazed! - Source: dev.to / 5 months ago
  • Is OpenAI API cheaper than ChatGPT? Here is How you Can Find Out
    Most people know about ChatGPT through chat.openai.com --- you pay a subscription and chat through their website. But there's another way: OpenAI's API. - Source: dev.to / 6 months ago
  • Zeta Comics: Blending AI & Art in Digital Stories
    The advent of AI in art, particularly through GPT and Dall-E, marked a turning point. Initially, my gateway drug into AI was Dall-E 2 and Midjourney. Though Midjourney produced better results, I gravitated to Dall-E because it had a free tier. It led me to create background images that I could place my character poses on, like an animation cell. Dall-E 3 offered a huge upgrade in output quality. With ChatGPT... - Source: dev.to / 8 months ago
View more

What are some alternatives?

When comparing Intercom and ChatGPT, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Jasper.ai - The Future of Writing Meet Jasper, your AI sidekick who creates amazing content fast!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Copy.ai - We have created the world's most advanced artificial intelligence copywriter that enables you to create marketing copy in seconds!

Drift - A messaging app that helps you grow your business.

Writesonic - If you’ve ever been stuck for words or experienced writer’s block when it comes to coming up with copy, you know how frustrating it is.