Software Alternatives, Accelerators & Startups

Calendly VS LiveAgent

Compare Calendly VS LiveAgent and see what are their differences

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Calendly logo Calendly

Say goodbye to phone and email tag for finding the perfect meeting time with Calendly. It's 100% free, super easy to use and you'll love our customer service.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Calendly Landing page
    Landing page //
    2023-10-14
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Calendly

$ Details
-
Platforms
-
Release Date
2013 January
Startup details
Country
United States
State
Georgia
City
Atlanta
Founder(s)
Tope Awotona
Employees
100 - 249

Calendly features and specs

  • User-Friendly Interface
    Calendly has an intuitive and easy-to-use interface, which simplifies the process of scheduling meetings for both the scheduler and invitee.
  • Integration Capabilities
    Calendly integrates seamlessly with various calendar services (Google Calendar, Outlook, iCal) and other tools like Zoom, Slack, and Salesforce.
  • Customizable Availability
    Users can set their availability preferences down to the minute, allowing for precise control over when they are available for meetings.
  • Automated Reminders
    Calendly automatically sends out reminders to meeting participants, thereby reducing no-shows and ensuring everyone is prepared.
  • Group and Collective Scheduling
    Calendly supports scheduling for groups and teams, making it easier to coordinate meetings with multiple participants.

Possible disadvantages of Calendly

  • Limited Free Plan Features
    The free version of Calendly offers limited features, such as restricted event types and fewer integration options compared to the paid versions.
  • No Option for Meeting Notes
    Calendly does not have built-in functionality for adding detailed meeting agendas or notes directly within the booking system.
  • Learning Curve for Advanced Features
    While basic usage is straightforward, some users may find a steeper learning curve when trying to utilize Calendly's more advanced features.
  • Dependency on Internet Connection
    Calendly relies on a stable internet connection for real-time updates and notifications, which can be a drawback in areas with unreliable connectivity.
  • Privacy Concerns
    Sharing available time slots publicly can sometimes raise privacy concerns, especially for users who are particular about their personal information.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Calendly

Overall verdict

  • Calendly is considered a good choice for individuals and businesses looking for an efficient way to manage appointments and streamline their scheduling process. Its ease of use and robust feature set make it a valuable tool for enhancing productivity.

Why this product is good

  • Calendly is a highly regarded scheduling tool due to its user-friendly interface, seamless integrations with other calendar apps like Google Calendar and Outlook, and its ability to automate appointment scheduling. It eliminates the back-and-forth emails needed to find a convenient meeting time. Users appreciate the numerous customization options, such as setting availability, buffer times between meetings, and limiting the number of meetings per day.

Recommended for

  • Professionals who need to manage multiple appointments and meetings.
  • Businesses seeking to provide clients with a straightforward way to schedule consultations.
  • Teams that require coordination and scheduling across different time zones.
  • Freelancers looking to automate client booking processes.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Calendly videos

Calendly Sucks! Here's What I'm Using Now Instead...

More videos:

  • Tutorial - Calendly Tutorial: Book Yourself Solid on Autopilot
  • Review - Review: Calendly

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Calendly and LiveAgent)
Appointments and Scheduling
Customer Support
0 0%
100% 100
Appointment Scheduling
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing Calendly and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Calendly and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Calendly and LiveAgent

Calendly Reviews

  1. Edi Malkovich
    Best scheduling app

    Very simple and easy to use. Eliminate this back and forth hustle with booking calls.


The Best 24 Appointment Scheduling Apps and Booking Software
I have frequently used Calendly in the past, primarily for scheduling job interviews. What I appreciate about Calendly is that the free version still allows you to connect one calendar, book unlimited meetings, create a custom Calendly link, and send out automatic email notifications and reminders to invitees who book with you.
neetoCal, a calendly alternative, is a commodity and is priced accordingly
neetoCal is not the first company to compete with Calendly. We are not even the second company to compete with Calendly. We are probably the 30th player in this crowded space. With so many players in the market, scheduling software seems like a commodity.
Source: blog.neeto.com
I've poked around a while ago at some Calendly alternatives (specifically was lo... | Hacker News
Calendly is only $12/month for their professional plan which saves you money if you even schedule only one meeting a month with it.
The Best Alternatives to Doodle That You Should Check Out
Some may remember the Zoom.ai application. This app has been rebranded as CalendarHero, which resembles Calendly. You can suggest different meetings at different times and then share a link with invitees. Invitees can then indicate their preferred meeting time.
Source: trafft.com
The 14 Best Meeting Scheduling Tools for 2022
Some meeting scheduling apps are more about keeping your calendar organized; making sure you donโ€™t double-book or spread yourself too thin. Calendly is on our list of meeting scheduling tools for 2022 as itโ€™s an easy and user-friendly solution to allow people a window into your availabilities. With a custom URL, people can book an appointment with you, which will integrate...

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Calendly seems to be more popular. It has been mentiond 119 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Calendly mentions (119)

  • AI Almost Sold Me a Subscription I Didn't Need
    Claude took a different path but landed in the same place. It suggested Calendly, Cal.com (open source), and SavvyCal as products I can subscribe to. When I explained that my work calendar was behind corporate SSO and I cannot use my personal computer to link calendars, it pivoted to bridging apps like Sync My Calendar and DAVx5 to push data from my Android to the cloud. It did mention Google Calendar's Booking... - Source: dev.to / 4 months ago
  • Tools for Building a Modern JavaScript Booking Application
    However, if you are looking for an out-of-the-box solution with minimal technical involvement, it is reasonable to consider SaaS platforms such as Appointedd, Calendly, and Scheduly. These products may not provide the same level of flexibility and customization as the DHTMLX Booking widget, but they can be the right choice when speed and ease of deployment are the main priorities. - Source: dev.to / over 1 year ago
  • Calendly and Accessibility Problems
    Calendly is a scheduling platform. I decided to use Calendly on my homepage, giving someone the ability to choose a time and book a call. - Source: dev.to / over 1 year ago
  • Using Clerk SSO to access Google Calendar and other service data
    BookMate is an open-source, publicly accessible, lightweight clone of popular booking services like cal.com or Calendly. - Source: dev.to / over 1 year ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Calendly โ€” Calendly is the tool for connecting and scheduling meetings. The free plan provides 1 Calendar connection per user and Unlimited sessions. Desktop and Mobile apps are also offered. - Source: dev.to / over 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Calendly and LiveAgent, you can also consider the following products

Acuity Scheduling - Automate your client bookings, cancellations, reminders & payments using the worlds friendliest online scheduling software.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Doodle - Make meetings happen. With Doodle, scheduling becomes quick and easy.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cal.com - Cal.com (formerly Calendso) is the open source Calendly alternative.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.