Buffer VS Keeping

Compare Buffer VS Keeping and see what are their differences

Rating: 5.0 · 1 review
Pricing: Open source

Rating: 0 reviews
Pricing: Paid Free trial

InboxAgent

InboxAgent uses AI to read your shared mailboxes, like info@ and sales@, plus everyone's own inbox, on Microsoft 365, Gmail, Zoho Mail or IMAP. It finds the sales leads and gives each an owner on a board. Never sends from your mailbox. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Buffer seems to be more popular. It has been mentioned 61 times since March 2021.

social mentions: 61 vs 0
Social Media Tools popularity: 100% vs 0%
alternatives listed: 240+ vs 87

Base details

Website, pricing, platforms and company facts side by side.

	Buffer	Keeping
Website	buffer.com	keeping.com
Pricing	Open source Official pricing	Paid Free trial Official pricing
Company	Startup from the United States	Startup from the United States · 1 - 9 employees · 2020
Listed in	Social Media Tools Social Media Marketing Twitter Tools Reputation Management +1	Help Desk Customer Support Customer Service Help Desk And Ticketing Shared Inbox For Gmail Team Email Management Collaborative Email Platform Customer Support Tool For Gmail Productivity Automation SaaS +8

About Buffer and Keeping

In their own words, as submitted to SaaSHub.

Buffer

Keeping

No description of Buffer yet.

Keeping is a shared inbox and helpdesk tool that lives inside Gmail, turning a shared mailbox like support@company(dot)com into a collaborative workspace where customer emails become trackable tickets with assignments, statuses, tags, and collision detection. It adds helpdesk power (templates,...

Features and specs

What each product offers, as listed by its team.

Buffer 8 features

Keeping 6 features

Ease of Use
Buffer offers a clean, user-friendly interface that makes it easy for users to navigate and schedule social media posts.
Multi-Platform Support
Buffer supports a wide range of social media platforms, including Facebook, Twitter, Instagram, LinkedIn, and Pinterest, allowing users to manage multiple accounts from one place.
Post Scheduling
Users can schedule posts in advance, helping them maintain a consistent posting schedule without having to be online all the time.
Analytics and Reporting
Buffer provides detailed analytics and reporting tools that help users track the performance of their posts and make data-driven decisions.
Collaborative Features
Buffer offers collaboration tools for teams, allowing multiple members to contribute to social media management efforts.
Custom Scheduling
Users can create custom posting schedules specific to each platform, optimizing their content for the best times to post.
Content Suggestions
Buffer provides content suggestions, helping users find and share relevant content to keep their audience engaged.
Customer Support
Buffer has a reliable customer support system, including live chat, email support, and extensive online resources.

Possible disadvantages

Limited Free Plan
The free plan offers limited features and only allows for basic functionality, which may not meet the needs of businesses seeking more advanced tools.
Cost
While Buffer offers several pricing tiers, some users may find the cost of the more advanced plans to be relatively high.
Instagram Direct Posting Limitations
Buffer's direct posting for Instagram has certain limitations due to API restrictions, requiring users to use push notifications for some posts.
No Native Support for Some Platforms
Certain social media platforms, like TikTok, are not natively supported by Buffer, limiting its versatility for those looking to manage all their social media in one place.
Limited Advanced Features
Compared to competitors, Buffer may lack some advanced features and integrations such as detailed sentiment analysis or advanced automation.
Reporting Complexity
The analytics and reporting features, while useful, can sometimes be complex and hard to interpret for novice users.
No Comprehensive CRM Integration
Buffer lacks robust integrations with Customer Relationship Management (CRM) platforms, which can be a drawback for businesses looking to merge their social media strategy with customer relationship data.

Shared Inbox
Collaborate on your shared inbox from Gmail
Automated Workflows
Tag, assign, and process email automatically
Lives in Gmail
No extra tabs or apps to learn
Unlimited Mailboxes
Add as many shared mailboxes as you like for free
Powerful Analytics
Track first response time, volume, and measure your team
Collision Detection
Never answer the same email twice

Analysis

An editorial look at what each product does well and who it suits.

Buffer

Keeping

Overall verdict

Buffer is a good choice for those looking for a reliable and user-friendly social media management tool. It is particularly well-suited for users who prefer a minimalist approach but still require the essential features needed to manage multiple social media accounts efficiently.

Why this product is good

Buffer is highly regarded for its simplicity and ease of use, making it an excellent tool for individuals and small to medium-sized businesses that want to manage their social media presence effectively. It offers a range of features including post scheduling, analytics, and team collaboration tools, which help streamline social media marketing efforts. Many users appreciate its intuitive interface and straightforward functionality.

Recommended for

Buffer is recommended for small to medium-sized businesses, digital marketers, social media managers, and individuals who need to manage multiple social media accounts. It's also well-suited for teams looking for collaboration tools to improve their social media marketing workflow.

No analysis of Keeping yet.

Videos

Walkthroughs and reviews on video.

Buffer 3 videos + Add

Keeping 2 videos + Add

Hootsuite VS Buffer VS Later 2019 | 3 Best Social Media Schedulers

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

Buffer

Keeping

100% 100%

Social Media Tools

0% 0%

Customer Support

100% 100%

Social Media Marketing

0% 0%

Help Desk

100% 100%

Questions & Answers

As answered by people managing Buffer and Keeping.

How would you describe the primary audience of your product?

Keeping's answer:

Small and medium sized businesses

Which are the primary technologies used for building your product?

Keeping's answer:

Built in GCP (Google Cloud), with React, Elixir, and Phoenix.

What's the story behind your product?

Keeping's answer:

Keeping was built to help teams manage customer support without leaving Gmail. It brings the structure of a help desk to shared inboxes, making it easier to assign, track, and respond to customer emails as a team.

User comments

Share your experience with using Buffer and Keeping. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Buffer 5.0 · 1 review

Keeping no reviews yet

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Buffer is a widely used social media scheduling tool known for its simplicity and ease of use. It allows users to plan and publish content across several platforms and includes basic analytics and engagement tools....

Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

Are you a fan of Gmail? Or would you prefer to not have to log into a dedicated tool to answer support requests? If it’s the latter, then Keeping might be for you. Keeping works by turning Gmail into a fully featured...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Buffer 61 mentions

Keeping 0 mentions

Best 7 Social Media Scheduler APIs for Agents & Developers
I started with Buffer since everyone knows the name. It has been around forever as a scheduler, and now it has a newer GraphQL API that replaced the older, more limited one. - Source: dev.to / 3 months ago
Inside ShopPilot’s AI Content Engine
We could have built full autopilot â generate, schedule, post, done. Tools like Buffer and Hootsuite give you scheduling. Some newer tools now offer auto-posting. We deliberately didn't go that route for the first version, and the... - Source: dev.to / 5 months ago
Project Autopilot: Why I Fired Myself as Community Manager to Build an AI agents Army
The concept is simple but technically ambitious. We are going to execute a strategy of "dogfooding" (eating our own food). Instead of using third-party tools like Buffer or Hootsuite, we will build a custom distribution engine using the... - Source: dev.to / 8 months ago

Tracking Keeping since Mar 2021.

Alternatives to Buffer and Keeping

When comparing Buffer and Keeping, you can also consider the following products.

Hootsuite
Enhance your social media management with Hootsuite, the leading social media dashboard. Manage multiple networks and profiles and measure your campaign results.

Compare Hootsuite to Buffer or Keeping:

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HelpScout
Help Scout is a simple, straightforward way to provide excellent support

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SproutSocial
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Try it for free.

Compare SproutSocial to Buffer or Keeping:

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Hiver
The modern AI customer service platform

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Later
Schedule and manage your Instagram posts

Compare Later to Buffer or Keeping:

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Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Compare Freshdesk to Buffer or Keeping:

Freshdesk vs Buffer Freshdesk vs Keeping