Birdeye VS OpenWidget

Compare Birdeye VS OpenWidget and see what are their differences

Rating: 0 reviews
Pricing: Open source Paid Free trial $299 / Monthly
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Rating: 5.0 · 4 reviews
Pricing: Free
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Preferred Patron

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Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Birdeye seems to be more popular. It has been mentioned 6 times since March 2021.

social mentions: 6 vs 0
Reputation Management popularity: 100% vs 0%
alternatives listed: 240+ vs 62

Base details

Website, pricing, platforms and company facts side by side.

	Birdeye	OpenWidget
Website	birdeye.com	openwidget.com
Pricing	Open source Paid Free trial $299 / Monthly Official pricing	Free Official pricing
Platforms	Browser iOS Windows Android +1	Shopify Wordpress Squarespace BigCommerce WooCommerce +2
Company	2,000 - 4,999 employees · 2012	Startup from the United States · 2022
Listed in	Reputation Management Online Reviews Customer Experience Management Marketing Platform Live Chat Surveys Customer Experience Payments Appointments and Scheduling +6	Customer Service Customer Engagement eCommerce Tools Website Widgets +1

About Birdeye and OpenWidget

In their own words, as submitted to SaaSHub.

Birdeye

OpenWidget

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs...

Features and specs

What each product offers, as listed by its team.

Birdeye 9 features

OpenWidget 5 features

Online Payments
Text Messaging
Review Management
Surveys
Reporting
Google Seller Ratings
Listings Management
Appointments
Social
yes

Contact Form
FAQ Module
Product Cards
AI-enhanced onboarding
AI-enhanced configuration

Analysis

An editorial look at what each product does well and who it suits.

Birdeye

OpenWidget

Overall verdict

Overall, Birdeye is considered a strong option for businesses seeking to improve their customer feedback management and online reputation. It is praised for its user-friendly interface, robust features, and excellent customer support. However, like any service, the value it provides can vary depending on specific business needs and objectives.

Why this product is good

Birdeye is a digital platform that provides businesses with tools for managing their online reputation, customer reviews, and customer experience. It is highly regarded for its comprehensive suite of features that allow businesses to collect reviews, monitor their online presence, engage with customers, and gain valuable insights through analytics. Its ease of use and integration with multiple platforms make it a popular choice among businesses looking to enhance their customer engagement and feedback strategies.

Recommended for

Birdeye is recommended for small to medium-sized businesses and enterprises that prioritize customer feedback and online reputation management. It is particularly beneficial for businesses in competitive industries, such as hospitality, healthcare, retail, and services, where customer reviews and engagement are critical to success.

No analysis of OpenWidget yet.

Videos

Walkthroughs and reviews on video.

Birdeye 3 videos + Add

OpenWidget 2 videos + Add

What is Birdeye?

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

Birdeye

OpenWidget

100% 100%

Reputation Management

0% 0%

Customer Service

100% 100%

Online Reviews

0% 0%

Social Media Tools

100% 100%

User comments

Share your experience with using Birdeye and OpenWidget. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Birdeye no reviews yet

OpenWidget 5.0 · 4 reviews

Tekpon Announces the Top Social Media Management Tools for Businesses
press.tekpon.com · Mar 2024

Birdeye platform offers a complete reputation management solution that enables businesses to collect, manage, and analyze customer reviews and feedback. With this tool, businesses can interact with their customers and...
9 Best ManyChat Alternatives & Competitors in 2024
www.tidio.com · Jan 2024

Birdeye provides live chat, social media messaging, surveys, and a help desk ticketing system with a greater scope than ManyChat. What differentiates Birdeye from other ManyChat alternatives is the lead generation and...
The 10 Best Tawk.to Alternatives and Competitors [2022]
www.tidio.com · Jul 2022

Overall, Birdeye’s bird eye view is pointed at customer experiences. For this, the platform uses customer success metrics and KPIs connected with different steps of the buyer’s journey. As a Tawk.to alternative, this...

Good widget plugin
SaaSHub review

· Sep 2023

Works as described
Rated 5/5 by Guest
SaaSHub review

· Apr 2023
Good, reliable widget
SaaSHub review

· Apr 2023

I got it to work on my website within seconds

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Birdeye 6 mentions

OpenWidget 0 mentions

I used AI to answer 5000 Google reviews. This is what happened to my Google business rankings.
WRT to your second point, I wouldn't consider these fake responses because the owners are given time to approve it. It's an assistant workflow basically. Also, Google doesn't really concern about automating responses, which is why they... Source: over 3 years ago
Fake contractor reviews
They could be using something like this though: https://birdeye.com. Source: over 3 years ago
Need a good CRM, help!
I don’t know a CRM that can provide all of that, especially in one tool, but I could try naming you a few, such as Zidy, Hubspot, BirdEye and Podium, which you could try out and see if they have features to help you with what you... Source: almost 4 years ago

Tracking OpenWidget since Jan 2023.

Alternatives to Birdeye and OpenWidget

When comparing Birdeye and OpenWidget, you can also consider the following products.

Podium
Podium helps your business get more customer reviews, manage customer feedback, customer interaction, and online review management from one software.

Compare Podium to Birdeye or OpenWidget:

Podium vs Birdeye Podium vs OpenWidget
Elfsight
All-in-One platform with 80+ widgets designed to solve any of your website tasks. Customizable Social Feeds, Reviews, Forms, Chats, and many more widgets to increase brand credibility, engage more customers, and skyrocket your sales!

Compare Elfsight to Birdeye or OpenWidget:

Elfsight vs Birdeye Elfsight vs OpenWidget
ReviewTrackers
Software that generates new customer reviews, engages your customers and lets you listen and...

Compare ReviewTrackers to Birdeye or OpenWidget:

ReviewTrackers vs Birdeye ReviewTrackers vs OpenWidget
Walls.io
Walls.io is an all-in-one audience engagement solution that allows brands to collect, curate, and display user-generated content in an easy-to-customize feed that can be used on displays, websites, intranets, or apps.

Compare Walls.io to Birdeye or OpenWidget:

Walls.io vs Birdeye Walls.io vs OpenWidget
Reputation.com
Reputation.com is a solution for tracking and improving online reviews, social media, and local search visibility for businesses.

Compare Reputation.com to Birdeye or OpenWidget:

Reputation.com vs Birdeye Reputation.com vs OpenWidget
Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Compare Freshdesk to Birdeye or OpenWidget:

Freshdesk vs Birdeye Freshdesk vs OpenWidget