Software Alternatives, Accelerators & Startups

Bird Eats Bug VS Userback

Compare Bird Eats Bug VS Userback and see what are their differences

Bird Eats Bug logo Bird Eats Bug

Saw a bug? Send an instant replay to engineers. It will come with console logs and everything. Developers will ❤️ you.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Bird Eats Bug Landing page
    Landing page //
    2023-09-17
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your team’s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Userback

$ Details
paid Free Trial $49.0 / Monthly ("Starter Plan", "Unlimited Feedback", "5 Team Members")
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Bird Eats Bug features and specs

  • Ease of Use
    Bird Eats Bug features a user-friendly interface that makes it easy for non-technical team members to capture bug reports without needing extensive technical knowledge.
  • Comprehensive Bug Reports
    The tool automatically captures detailed context like console logs, network requests, and environmental information, reducing the back-and-forth between developers and testers.
  • Time-Saving
    Automated bug reporting tools like Bird Eats Bug streamline the process of capturing and documenting bugs, saving valuable time in the development cycle.
  • Integration Capabilities
    Bird Eats Bug integrates with popular project management tools such as Jira, GitHub, and Slack, allowing seamless workflow integration.
  • Collaboration
    Facilitates better communication between team members with sharable bug reports, enhancing team collaboration and productivity.

Possible disadvantages of Bird Eats Bug

  • Cost
    Bird Eats Bug is a paid tool, which could be a drawback for smaller teams or startups with tight budgets.
  • Learning Curve
    While generally user-friendly, some users might still experience a learning curve in understanding all the features and functionalities.
  • Performance Impact
    Recording and capturing detailed reports can sometimes lead to performance hits, especially on less powerful devices.
  • Dependency on Integrations
    The tool's effectiveness heavily relies on its integrations with other project management and communication tools. If these integrations fail or are not available for a particular service, the workflow could be disrupted.
  • Privacy Concerns
    Capturing detailed logs and session information could raise privacy concerns, especially in environments with sensitive data.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Bird Eats Bug videos

Bird Eats Bug Review

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Bird Eats Bug and Userback)
Error Tracking
100 100%
0% 0
Visual Bug Reports
54 54%
46% 46
QA
100 100%
0% 0
Customer Feedback
0 0%
100% 100

Questions and Answers

As answered by people managing Bird Eats Bug and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe your primary audience?

Userback's answer:

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Social recommendations and mentions

Based on our record, Bird Eats Bug should be more popular than Userback. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Bird Eats Bug mentions (9)

  • Ask HN: Is there a tool / product that enables commenting on HTML elements?
    Our QA team uses https://birdeatsbug.com for testing and reporting bugs internally. Think it's similar to jam.dev that others have suggested. - Source: Hacker News / almost 3 years ago
  • 12 Great Free Tools For Developers in 2022
    Bird Eats Bug — is an indispensable service for any developer (after all, everybody has bugs). Thanks to Bird you will get more information about the problems and detailed steps to fix them (including screenshots and screen recordings), which will save time and resources when making bug reports. - Source: dev.to / almost 3 years ago
  • Looking for Engineers - Remote (UTC-4/+4)
    We are Bird Eats Bug, an early stage, VC backed tech startup (fully remote), founded 2019 in Berlin, currently counting 12 people. Source: about 3 years ago
  • I made a 1-click screen recording tool - got 20 registered users.
    Your talking about something like this right? https://birdeatsbug.com it’s a screen recorder specifically for reporting bugs. Source: about 3 years ago
  • Ask HN: Who is hiring? (February 2022)
    Bird Eats Bug | DevOps, Backend, Javascript Engineers | Remote in Europe | Full-time | https://birdeatsbug.com We are Bird Eats Bug, an early stage, VC backed tech startup (fully remote), founded 2019 in Berlin, currently counting 12 people. At Bird, we're solving a problem that is a pain for many, costs the industry billions and something we've probably all experienced at some point - software bugs. - Source: Hacker News / about 3 years ago
View more

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: almost 2 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: over 2 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: over 2 years ago

What are some alternatives?

When comparing Bird Eats Bug and Userback, you can also consider the following products

Disbug - Bug reporting tool that records screen and posts to Jira along with console & network logs

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Instabug - The top apps in the world rely on Instabug for beta testing, user engagement and crash reporting.

Marker.io - Visual feedback and bug reporting tool for websites

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Survicate - Collect feedback on your website and find out more about your visitors.