Software Alternatives, Accelerators & Startups

Disbug VS Userback

Compare Disbug VS Userback and see what are their differences

Disbug logo Disbug

Bug reporting tool that records screen and posts to Jira along with console & network logs

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Disbug Landing page
    Landing page //
    2023-08-25
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your team’s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Userback

$ Details
paid Free Trial $49.0 / Monthly ("Starter Plan", "Unlimited Feedback", "5 Team Members")
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Disbug features and specs

  • Visual Feedback
    Disbug allows users to capture screenshots and record videos, making it easier to communicate complex bugs visually. This feature helps in reducing the time required to understand and replicate issues.
  • Comprehensive Bug Reports
    The tool generates detailed bug reports that include browser information, console logs, network logs, and user steps, providing developers with all the necessary information to debug effectively.
  • Integrations
    Disbug offers integrations with popular project management and communication tools such as Jira, Trello, Slack, and GitHub, allowing for seamless workflow integration.
  • Ease of Use
    The user interface is intuitive and user-friendly, making it easy for team members of all technical levels to adopt and use the tool effectively.
  • Collaborative Features
    Teams can collaborate in real-time on bug reports, adding comments, annotations, and updates, which enhances team communication and productivity.

Possible disadvantages of Disbug

  • Cost
    For startups or small teams with limited budgets, the pricing plans might be considered expensive compared to other bug-tracking solutions available in the market.
  • Learning Curve
    Although generally user-friendly, some advanced features may require a learning curve for new users to fully utilize the tool's capabilities.
  • Limited Customization
    Users have reported that there are limited options for customizing report formats and workflows, which could be a constraint for teams with specific needs.
  • Performance
    Some users have experienced performance lags when dealing with extensive logs or high-resolution videos, which can impede the debugging process.
  • Compatibility Issues
    There have been occasional reports of compatibility issues with certain browser extensions or custom setups, restricting the tool's universal applicability.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Disbug videos

Disbug : Bug reporting tool for web development teams

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Disbug and Userback)
Developer Tools
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Error Tracking
100 100%
0% 0
Visual Bug Reports
38 38%
62% 62

Questions and Answers

As answered by people managing Disbug and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe your primary audience?

Userback's answer:

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using Disbug and Userback. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Disbug should be more popular than Userback. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Disbug mentions (10)

  • Need help with a QA reporting tool
    I have found this tool disbug.io with a lifetime deal for 89$, does anyone here have experience using this? Would like to know if it’s worth it. Source: over 1 year ago
  • 10 Tips to choose the right web development stack for your team
    Improved productivity - When you have a well-integrated technology stack, you can save time and improve your workflow. This not only allows you to get more work done in a shorter amount of time, but it can also help you stay organized and focused on your tasks. - Source: dev.to / over 2 years ago
  • Agile- Everything you need to know
    Improve your development cycle with the perfect tool for free! - Source: dev.to / almost 3 years ago
  • Manage your software development project without a project manager
    Top 10 project management tools that'll help you navigate the project without a project manager Disbug Bugs are a pain. They make a project managers' life difficult and prevent us from working on the things that matter most. Disbug is a bug reporting tool designed to cater the needs and make lives easier for a project manager, developer, tester and also the designer. - Source: dev.to / almost 3 years ago
  • 10 efficient habits to develop as a web developer: Personal and professional
    Set up a system - First, you need to set up a system for tracking bugs. This system should include a description of the bug, the steps needed to reproduce it, and any other relevant information. Tools like Disbug helps ease this process. Reporters and clients can report a bug with all the neccessary information in just a click. Setting up a tool like Disbug will save an enormous amount of time and money for the... - Source: dev.to / almost 3 years ago
View more

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: almost 2 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: over 2 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: over 2 years ago

What are some alternatives?

When comparing Disbug and Userback, you can also consider the following products

Bird Eats Bug - Saw a bug? Send an instant replay to engineers. It will come with console logs and everything. Developers will ❤️ you.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Marker.io - Visual feedback and bug reporting tool for websites

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Instabug - The top apps in the world rely on Instabug for beta testing, user engagement and crash reporting.

Pastel - Sticky note-based feedback collection tool for live websites