Software Alternatives, Accelerators & Startups

Marker.io VS Userback

Compare Marker.io VS Userback and see what are their differences

Marker.io logo Marker.io

Visual feedback and bug reporting tool for websites

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Marker.io Landing page
    Landing page //
    2023-08-02

Collect website feedback from your team, clients, and users.

Get feedback with screenshots & technical metadata directly into your favorite project management tool.

Say goodbye to messy emails, spreadsheets and powerpoint. There is a better way!

  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your team’s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Marker.io

Website
marker.io
$ Details
paid Free Trial $49.0 / Monthly (Up to 5 Users, Unlimited Integrations, Unlimited feedback)
Platforms
Browser Chrome OS Firefox Safari
Release Date
2017 June

Userback

$ Details
paid Free Trial $49.0 / Monthly ("Starter Plan", "Unlimited Feedback", "5 Team Members")
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Release Date
-
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Marker.io features and specs

  • Ease of Use
    Marker.io's user interface is intuitive, making it simple for users to capture feedback and report bugs directly from their browser.
  • Integration Capabilities
    It seamlessly integrates with popular project management tools like Jira, Trello, Asana, GitHub, and more, allowing smooth workflow continuity.
  • Visual Feedback
    Users can easily annotate screenshots to provide clear and visual feedback, which improves the quality and efficiency of reported issues.
  • Real-time Collaboration
    The tool supports real-time collaboration, enabling team members to work together instantly on reported issues.
  • Browser Extensions
    Browser extensions for Chrome, Firefox, and others provide convenience, making it easy to capture and report bugs directly from any web page.
  • Automated Capture Details
    Automatically captures technical details about the user's environment (e.g., browser version, OS), which helps in diagnosing issues faster.

Possible disadvantages of Marker.io

  • Cost
    The pricing can be high for small teams or freelancers, especially when scaling the number of users.
  • Limited Customization
    While it integrates well with many tools, customization options within Marker.io itself can sometimes be limited, which may not fit all workflows.
  • Learning Curve for Advanced Features
    While basic functionalities are easy to use, there can be a learning curve to leverage more advanced features effectively.
  • Dependency on Third-Party Tools
    Heavy reliance on integrations means that any issues or limitations in the third-party tools can affect Marker.io's functionality.
  • Internet Dependency
    As a cloud-based solution, an active internet connection is required to capture and report bugs, which can be a limitation in offline scenarios.
  • Subscription Model
    The subscription-based pricing model may not be feasible for all users, and there's no one-time purchase option.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Marker.io videos

Product tour

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Marker.io and Userback)
Visual Bug Reports
65 65%
35% 35
Web Development Tools
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Error Tracking
100 100%
0% 0

Questions and Answers

As answered by people managing Marker.io and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe your primary audience?

Userback's answer:

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Marker.io and Userback

Marker.io Reviews

Top 17 Best Bug Tracking Tools: an overview 19 Jun 2017
With this tool, users can convert screenshots from any website into a powerful bug report directly into your existing tools. Key features of Marker include screenshot annotation tools, shareable links and workflow integration. The tool can be integrated with tools such as Jira, Slack, Trello and Github (scrum and project management tools).
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Marker is a bug tracker tool built with a wide variety of options to collaborate different tools and get every attention of web developer totally. It can capture information pertaining to the environment from which the bug was noticed and this could be of acutest levels like zoom, pixel ratio and user agent. This reduces a lot of frustration and development time when...

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Marker.io should be more popular than Userback. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Marker.io mentions (8)

  • UAT: A Quick Overview
    Marker.io is a feedback tool that allows users to attach product comments to a given UI component in an app. It’s overlaid on the UAT environment, and allows users to export screenshots and logs alongside their review comments. User feedback comments can be automatically converted to tickets. - Source: dev.to / 3 months ago
  • Show HN: Pain of Requesting Screen Recordings/Screenshots from Users
    This is a really nice note and solution of the problem. What is the difference from your competitor https://marker.io/? - Source: Hacker News / over 2 years ago
  • Looking for a self-hosted marker.io alternative (FOSS) - Open Source Visual Feedback and Bug Tracking / reporting tool for websites
    I'm looking for a free and/or open source self-hosted alternative to marker.io for visual bug tracking/reporting. Source: over 2 years ago
  • Best bug tracker for small team (1 full-time dev)?
    Also keep an eye on this discussion to make issue forms available on private repos. Until this is possible, marker.io & Linear are a solution. Source: almost 3 years ago
  • Distinguishing a painkiller from a vitamin
    I work for a really small startup ( https://marker.io ) that focuses on drastically improving website feedback workflows for agencies/ clients. In some cases agencies say:. Source: about 3 years ago
View more

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: almost 2 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: over 2 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: over 2 years ago

What are some alternatives?

When comparing Marker.io and Userback, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Bird Eats Bug - Saw a bug? Send an instant replay to engineers. It will come with console logs and everything. Developers will ❤️ you.

Survicate - Collect feedback on your website and find out more about your visitors.

Pastel - Sticky note-based feedback collection tool for live websites

Capture.dev - Capture everything developers need to fix bugs in a single click. Annotate issues directly on your website and send to Slack, Linear, Jira, Trello and more.