Software Alternatives, Accelerators & Startups

Authorize.net VS Zendesk

Compare Authorize.net VS Zendesk and see what are their differences

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Authorize.net logo Authorize.net

Payment gateway enables internet merchants to accept online payments via credit card and e-check.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Authorize.net Landing page
    Landing page //
    2022-10-26
  • Zendesk Landing page
    Landing page //
    2024-05-06

Authorize.net features and specs

  • Wide Acceptance and Trust
    Authorize.net is one of the most established payment gateways on the market, leading to high trust and wide acceptance among merchants and customers alike.
  • Comprehensive Support
    They offer 24/7 customer support through phone, chat, and email, ensuring that your business can receive assistance at any time.
  • Versatility
    The platform supports a wide range of payment methods, including credit cards, eChecks, and digital payments like Apple Pay and PayPal.
  • Security
    Authorize.net provides advanced fraud detection and security features, such as AVS (Address Verification Service), CVV2, and IP filtering.
  • Developer Tools
    They offer robust APIs and an extensive range of developer tools to facilitate custom integrations and application development.
  • Recurring Billing
    Authorize.net supports recurring billing, making it easier for businesses offering subscription services to manage payments.

Possible disadvantages of Authorize.net

  • Cost
    Authorize.net charges a monthly gateway fee, per-transaction fee, and a daily batch fee, which can add up, especially for smaller businesses.
  • Complex Setup
    Setting up Authorize.net can be complicated for non-technical users, requiring some level of technical expertise to configure properly.
  • Limited International Support
    Authorize.net's international support is limited, making it less ideal for businesses looking to operate in multiple countries.
  • Account Approval Process
    The approval process for setting up an Authorize.net account can be lengthy and requires thorough documentation, which could be a drawback for businesses needing a quick setup.
  • Interface Usability
    Some users find the user interface to be outdated and less intuitive compared to newer payment gateways.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Authorize.net

Overall verdict

  • Yes, Authorize.net is generally regarded as a good option for businesses looking for a secure and reliable payment gateway. It has a long-standing history in the industry and offers comprehensive features that cater to online and in-person payment processing needs.

Why this product is good

  • Authorize.net is considered a reputable payment gateway service due to its reliability, security features, and extensive support options. It offers robust fraud detection, a wide range of payment method support, and an easy-to-use interface, making it a popular choice for businesses of different sizes.

Recommended for

  • Small to medium-sized businesses seeking a reliable payment gateway.
  • E-commerce platforms that require robust fraud detection and security features.
  • Merchants who need to process a variety of payment types, including credit cards and digital payments.
  • Businesses looking for customizable payment solutions with strong customer support.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Authorize.net videos

PayPal VS Stripe VS Authorize.net?

More videos:

  • Review - Authorize.Net: The Good, The Bad and The Ugly
  • Review - Authorize.net Review Video

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Authorize.net and Zendesk)
Online Payments
100 100%
0% 0
Customer Support
0 0%
100% 100
Payment Platform
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Authorize.net and Zendesk

Authorize.net Reviews

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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Authorize.net seems to be a lot more popular than Zendesk. While we know about 100 links to Authorize.net, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Authorize.net mentions (100)

  • Authorize.net Plugin Magento2
    I think magento use to come standard with a plugin for authorize.net, but either way I need the official plugin (if one is still maintained) to connect magento2 to authorize.net for payments. Source: over 1 year ago
  • Html, JSON, and Filemaker
    I have a form which can accept payments. The form is hosted by jotform which puts the payment information (collected by an authorize.net widget) into JSON and sends it into my database. Source: almost 2 years ago
  • Tired of Stripe and willing to do ACH
    Your local bank likely offers them and they can eb tied to authorize.net, or NMI perhaps. They should be able to help you through that entire process depending on how the accounts get onboarded. Askl your local coffee shop and etc where they get the credit card processing from. Source: almost 2 years ago
  • What are the recommended online payment gateway integrations?
    Authorize.net as a gateway for example charges about $15/month by it self before any merchant account is linked. Paytrace is a little cheaper and does not have some extra fees authorize.net has. Source: almost 2 years ago
  • authorize.net API response code brainstorm
    Does anyone have any experience with authorize.net API return codes? Source: almost 2 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Authorize.net and Zendesk, you can also consider the following products

PayPal - PayPal is the faster, safer way to pay online without sharing financial details, send and receive money or accept credit and debit cards as a seller

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Stripe - Online payment processing for internet businesses. Stripe is a suite of payment APIs that powers commerce for online businesses of all sizes. Use Stripe’s payment platform to accept and process payments online for easy-to-use commerce solutions.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

PayPal Braintree - An all-in-one solution to accept, process, and split payments in your mobile app or online - from small business to large enterprise.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!