Software Alternatives, Accelerators & Startups

Stripe VS Zendesk

Compare Stripe VS Zendesk and see what are their differences

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Stripe logo Stripe

Online payment processing for internet businesses. Stripe is a suite of payment APIs that powers commerce for online businesses of all sizes. Use Stripe’s payment platform to accept and process payments online for easy-to-use commerce solutions.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Stripe Landing page
    Landing page //
    2024-04-30
  • Zendesk Landing page
    Landing page //
    2024-05-06

Stripe features and specs

  • Comprehensive API
    Stripe offers a robust and well-documented API that allows businesses to customize their payment processing to suit their specific needs.
  • Global Reach
    Stripe supports payment processing in multiple countries and currencies, making it ideal for businesses with international clientele.
  • Advanced Security
    Stripe provides advanced security features, such as PCI DSS compliance and fraud prevention tools, ensuring that both businesses and customers are protected.
  • Scalability
    Stripe is suitable for businesses of all sizes, from startups to large enterprises, offering solutions that scale with the business's growth.
  • Rich Feature Set
    In addition to payment processing, Stripe offers a wide range of features including subscription billing, invoicing, and marketplace payments.
  • Integration with Popular Platforms
    Stripe easily integrates with popular e-commerce platforms like Shopify, WooCommerce, and Magento, simplifying the setup process.

Possible disadvantages of Stripe

  • Costly for High-Volume Businesses
    Stripe's transaction fees can become expensive for high-volume businesses, especially when compared to other payment processors that offer volume-based discounts.
  • Complex Setup
    For businesses without a dedicated developer or technical team, setting up Stripe’s API and customizing it can be complex and time-consuming.
  • Limited Customer Support
    Some users have reported that Stripe's customer support can be slow to respond and may not always provide satisfactory solutions to issues.
  • Account Stability
    There have been instances where Stripe has abruptly terminated accounts or held funds, causing disruptions to businesses.
  • Subject to Chargebacks
    Like other payment processors, Stripe is not immune to chargebacks, which can be a significant issue for certain types of businesses.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Stripe

Overall verdict

  • Yes, Stripe is generally considered a good choice for businesses looking for reliable and flexible payment processing solutions. It is praised for its developer-friendly design and its capability to support complex billing models.

Why this product is good

  • Stripe is widely regarded as a good payment processing platform due to its ease of use, robust API, comprehensive documentation, and the ability to handle various payment methods across multiple countries. It also offers advanced security features, fraud prevention tools, and a scalable infrastructure suitable for businesses of all sizes.

Recommended for

  • E-commerce businesses seeking a reliable payment gateway
  • Developers looking for a customizable and programmer-friendly API
  • Startups and SMEs for scalability and ease of integration
  • Global businesses that need multi-currency support and international payment options

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Stripe videos

PayPal VS Stripe 2020: Which Online Payment Processor Is Best For Your Business?

More videos:

  • Review - Stripe Review Video
  • Review - BEWARE: CLOSE YOUR STRIPE ACCOUNT!!! *BEFORE THEY DO*

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Stripe and Zendesk)
Online Payments
100 100%
0% 0
Customer Support
0 0%
100% 100
Recurring Billing
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Stripe and Zendesk

Stripe Reviews

Subscription Billing Solutions Comparison: Stripe vs Recurly vs Chargebee vs Rainex
Stripe is one of the world’s largest payment processing platforms, trusted by their customers for many years. In addition to gateway features, for a fee, Stripe offers billing and subscription management tools for its users. Its intuitive interface and extensive documentation make it a favorite among developers and companies of different sizes.
Source: rainex.io
Top 5 Payoneer Alternatives for Seamless Online Transactions
Key Features: A powerful payment processing platform focused on online businesses, offering features like subscriptions and fraud prevention. Stripe boasts a unified suite of tools and APIs that simplify the entire online payment process for businesses.
Source: www.doola.com
What to Use Instead of PayPal? 10 Best PayPal Alternatives
Conveniently, Stripe automatically deposits your funds into your bank account. Another convenient feature of Stripe is that the checkout process takes place on your website. That reduces customer friction compared to platforms like PayPal, which sends customers to external sites. The platform is also highly customisable.
The 6 best online payment processing services in 2024
Part of the HubSpot Commerce Hub feature set, Payments adds payment processing on top of a mountain of possibilities. It's seamlessly connected to all other parts of this sales software, so you can manage your business relationships, marketing, website, content, and operations from the same place. The actual payment infrastructure belongs to Stripe, with HubSpot charging...
Source: zapier.com
Payment Platforms Comparison: Stripe vs Chargebee vs Paddle vs Recurly
Stripe is a payment processor. Its software and APIs enable businesses to accept payments, send payouts, and manage their businesses online. Stripe offers its customers a full-stack payment process – it serves as both a third-party payment processor and a payment gateway.
Source: rainex.io

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Stripe seems to be a lot more popular than Zendesk. While we know about 276 links to Stripe, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Stripe mentions (276)

  • Integrating Stripe with SvelteKit: Dynamic Pricing and Payment Security
    Integrating Stripe into a SvelteKit application, especially when dealing with dynamic product pricing and robust webhook validation, can be challenging. While building a client's business application using SvelteKit and PostgreSQL (with Drizzle ORM), I encountered the need for a streamlined integration with Stripe. The goal was to use minimal dependencies while supporting features such as dynamic pricing, product... - Source: dev.to / 13 days ago
  • Under the Hood: How Tesla Powers its Android App with React Native
    Notably, Tesla employs Stripe as its payment service, ensuring exceptional stability and security. Stripe is a global payment system capable of reliably handling financial transactions across various countries. - Source: dev.to / 28 days ago
  • Four years of running a SaaS in a competitive market
    Same, from United States and not seeing dollars is a bit funky. I wonder if there are opportunities for more call to actions. e.g. I scrolled the page and the only links to sign up are at the top (I’m on mobile). Compare this to https://stripe.com/ and it’s super obvious how to “Start now” from anywhere on the page. - Source: Hacker News / about 1 month ago
  • Is GitHub Sponsors Safe? A Comprehensive Guide
    Open-source development is a cornerstone of modern technology innovation, but sustaining projects financially remains a persistent challenge. GitHub Sponsors, an initiative introduced by GitHub, offers a way for individual developers and organizations to receive funding. Given the emphasis on financial and user security, developers often ask: Is GitHub Sponsors safe? In this post, we explore the safety protocols... - Source: dev.to / about 1 month ago
  • Dunning Emails – Definition, Examples, Best Practices, and Automation Tools
    Many subscription billing or payment platforms include dunning management out-of-the-box. For example, Stripe (a popular payment processor) can be configured to send automatic payment failure emails and retry charges on a schedule. However, Stripe’s native dunning features are somewhat basic and not highly customizable. - Source: dev.to / about 1 month ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Stripe and Zendesk, you can also consider the following products

PayPal - PayPal is the faster, safer way to pay online without sharing financial details, send and receive money or accept credit and debit cards as a seller

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PayPal Braintree - An all-in-one solution to accept, process, and split payments in your mobile app or online - from small business to large enterprise.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Payoneer - Whether making international payments, receiving funds, managing your digital business, or accessing capital, Payoneer opens your business up to the world.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!