Software Alternatives, Accelerators & Startups

Intercom VS Authorize.net

Compare Intercom VS Authorize.net and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Authorize.net logo Authorize.net

Payment gateway enables internet merchants to accept online payments via credit card and e-check.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Authorize.net Landing page
    Landing page //
    2022-10-26

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Authorize.net features and specs

  • Wide Acceptance and Trust
    Authorize.net is one of the most established payment gateways on the market, leading to high trust and wide acceptance among merchants and customers alike.
  • Comprehensive Support
    They offer 24/7 customer support through phone, chat, and email, ensuring that your business can receive assistance at any time.
  • Versatility
    The platform supports a wide range of payment methods, including credit cards, eChecks, and digital payments like Apple Pay and PayPal.
  • Security
    Authorize.net provides advanced fraud detection and security features, such as AVS (Address Verification Service), CVV2, and IP filtering.
  • Developer Tools
    They offer robust APIs and an extensive range of developer tools to facilitate custom integrations and application development.
  • Recurring Billing
    Authorize.net supports recurring billing, making it easier for businesses offering subscription services to manage payments.

Possible disadvantages of Authorize.net

  • Cost
    Authorize.net charges a monthly gateway fee, per-transaction fee, and a daily batch fee, which can add up, especially for smaller businesses.
  • Complex Setup
    Setting up Authorize.net can be complicated for non-technical users, requiring some level of technical expertise to configure properly.
  • Limited International Support
    Authorize.net's international support is limited, making it less ideal for businesses looking to operate in multiple countries.
  • Account Approval Process
    The approval process for setting up an Authorize.net account can be lengthy and requires thorough documentation, which could be a drawback for businesses needing a quick setup.
  • Interface Usability
    Some users find the user interface to be outdated and less intuitive compared to newer payment gateways.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Analysis of Authorize.net

Overall verdict

  • Yes, Authorize.net is generally regarded as a good option for businesses looking for a secure and reliable payment gateway. It has a long-standing history in the industry and offers comprehensive features that cater to online and in-person payment processing needs.

Why this product is good

  • Authorize.net is considered a reputable payment gateway service due to its reliability, security features, and extensive support options. It offers robust fraud detection, a wide range of payment method support, and an easy-to-use interface, making it a popular choice for businesses of different sizes.

Recommended for

  • Small to medium-sized businesses seeking a reliable payment gateway.
  • E-commerce platforms that require robust fraud detection and security features.
  • Merchants who need to process a variety of payment types, including credit cards and digital payments.
  • Businesses looking for customizable payment solutions with strong customer support.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Authorize.net videos

PayPal VS Stripe VS Authorize.net?

More videos:

  • Review - Authorize.Net: The Good, The Bad and The Ugly
  • Review - Authorize.net Review Video

Category Popularity

0-100% (relative to Intercom and Authorize.net)
Customer Support
100 100%
0% 0
Online Payments
0 0%
100% 100
CRM
100 100%
0% 0
Payment Platform
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Authorize.net

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Authorize.net Reviews

We have no reviews of Authorize.net yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Authorize.net seems to be a lot more popular than Intercom. While we know about 100 links to Authorize.net, we've tracked only 7 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Authorize.net mentions (100)

  • Authorize.net Plugin Magento2
    I think magento use to come standard with a plugin for authorize.net, but either way I need the official plugin (if one is still maintained) to connect magento2 to authorize.net for payments. Source: over 1 year ago
  • Html, JSON, and Filemaker
    I have a form which can accept payments. The form is hosted by jotform which puts the payment information (collected by an authorize.net widget) into JSON and sends it into my database. Source: almost 2 years ago
  • Tired of Stripe and willing to do ACH
    Your local bank likely offers them and they can eb tied to authorize.net, or NMI perhaps. They should be able to help you through that entire process depending on how the accounts get onboarded. Askl your local coffee shop and etc where they get the credit card processing from. Source: almost 2 years ago
  • What are the recommended online payment gateway integrations?
    Authorize.net as a gateway for example charges about $15/month by it self before any merchant account is linked. Paytrace is a little cheaper and does not have some extra fees authorize.net has. Source: almost 2 years ago
  • authorize.net API response code brainstorm
    Does anyone have any experience with authorize.net API return codes? Source: about 2 years ago
View more

What are some alternatives?

When comparing Intercom and Authorize.net, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PayPal - PayPal is the faster, safer way to pay online without sharing financial details, send and receive money or accept credit and debit cards as a seller

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Stripe - Online payment processing for internet businesses. Stripe is a suite of payment APIs that powers commerce for online businesses of all sizes. Use Stripe’s payment platform to accept and process payments online for easy-to-use commerce solutions.

Drift - A messaging app that helps you grow your business.

PayPal Braintree - An all-in-one solution to accept, process, and split payments in your mobile app or online - from small business to large enterprise.