Asklayer VS UserVoice
Compare Asklayer VS UserVoice and see what are their differences
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
featured
Asklayer
Ask User
Doorbell.io
Survey Monkey
buddybuild
Google Forms
Qualtrics
SurveySparrow
UserVoice
Freshdesk
Intercom
UseResponse
Zendesk
tawk.to
Canny
LiveAgent
Asklayer UserVoiceNo Asklayer videos yet. You could help us improve this page by suggesting one.
Asklayer's answer
Asklayer is built by a team of experts from Japan and was created out of frustration with low response rates associated with traditional surveys. We found that most users hate surveys, however they are willing to answer a few questions.
So we created Asklayer, a micro-survey tool that presents itself as simple questions to the user to reduce friction and increase response rates. Unlike traditional surveys we collect data after every question so even if the user abandons part way, you still get answers and a measure of the drop-off point.
The results of all these efforts is a much better user experience, a greatly increased response rate and a much greater total volume of data collected.
Asklayer's answer
It's flexible and does most things well. Support is amazing, they even added a feature for me!
Got a really high response rate. I used this in tandem with Promolayer on my EC site for CRO. I did a 'whats missing from this product description' type survey + post purchase + product follow-up email and frankly, it's been amazing. I spent about 2 years trying to figure out my direction via analytics and heatmapping when I should have just been talking to my users the whole time.
Based on our record, UserVoice seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I have sent them some user stories, complete with storyboard images. I am not a beta participant though. I suggested that it would be helpful if they rolled out something like UserVoice's Feedback Manager, so there is transparency to what's in the request queue and where we users can formally vote on the value of a given feature suggestion. Source: over 1 year ago
- Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/. - Source: Hacker News / over 2 years ago
I think that RM should consider a solution such as UserVoice which will let the user community vote on what critical bug fixes or new features we feel are most important. Not only can a user upvote a feature request or critical fix, but they can also add comments to help substantiate their vote. Source: over 2 years ago
Six months later, UserVoice wanted to sign in with Courier and mentioned we lacked some functionalities they wanted. Specifically, they wanted to put two blocks next to each other in the notification designer. So, the sales and product team reached out to me, and I went, “Oh yeah, I hacked that together; it was cool but with a few bugs.”. - Source: dev.to / over 2 years ago
Would having a proper Customer Feedback platform using something like Canny or UserVoice be useful? Source: over 2 years ago
Ask User - User surveys without stress
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Doorbell.io - Collect in-app user feedback. Available on websites, iOS, and Android.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.
UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system