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Apache Cordova VS Freshdesk

Compare Apache Cordova VS Freshdesk and see what are their differences

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Apache Cordova logo Apache Cordova

Platform for building native mobile applications using HTML, CSS and JavaScript

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • Apache Cordova Landing page
    Landing page //
    2023-01-17
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Apache Cordova features and specs

  • Cross-Platform Development
    Apache Cordova enables developers to build applications for multiple platforms (iOS, Android, Windows, etc.) using a single codebase, which saves time and resources.
  • Use of Web Technologies
    Cordova allows the use of standard web technologies like HTML, CSS, and JavaScript, making it accessible for web developers to create mobile applications without needing to learn platform-specific languages.
  • Extensive Plugin Ecosystem
    Cordova provides a wide range of plugins that enable access to native device functionalities (such as the camera, accelerometer, GPS, etc.), allowing for more versatile app development.
  • Cost Effective
    By reducing the need for multiple native developers and leveraging a single web development team, Cordova can significantly cut down the costs of application development.
  • Open Source
    As an open-source project, Apache Cordova benefits from community support and contributions, leading to continuous improvements and a wealth of shared knowledge and code.

Possible disadvantages of Apache Cordova

  • Performance Issues
    Applications built with Cordova may experience performance issues, especially with complex graphical or computational tasks, as they are essentially web applications wrapped in a native container.
  • Limited Native Functionality
    Although Cordova provides many plugins, accessing the latest native features often requires custom development, which can be complicated and time-consuming.
  • Dependency on Plugins
    Developers often rely heavily on third-party plugins to access native features. If these plugins are not well-maintained, they can introduce compatibility issues and bugs.
  • User Experience
    The user experience of Cordova-based apps may not be as smooth or responsive as fully native applications, potentially leading to lower user satisfaction.
  • Security Concerns
    Using multiple plugins and technologies can increase the surface area for security vulnerabilities. Also, web-based applications can be more susceptible to common web security issues.

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Apache Cordova videos

+ Add

Apache Cordova - Hello World from Android and iOS

More videos:

  • Review - What’s Your View on Apache Cordova?

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Apache Cordova and Freshdesk)

Apache Cordova

Freshdesk

Development Tools
100 100%
Development Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
JavaScript Framework
100 100%
JavaScript Framework
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Apache Cordova and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Apache Cordova and Freshdesk

Apache Cordova Reviews

Top 10 Flutter Alternatives for Cross-Platform App Development
Developed by Apache Cordova, PhoneGap is used extensively for developing cross-platform mobile with the use of several web technologies. It lets developers write code by using HTML, CSS & JavaScript and package it as a native app. Being a simple framework, it includes the largest collection of plugins that extend its wide functionality.
Source: www.moontechnolabs.com
Top 5 Flutter Alternatives for Cross-Platform Development
Apache Cordova is an open-source mobile development framework that lets you create cross-platform apps using standard web technologies like HTML5, CSS3, and JavaScript. Like NativeScript, Apache Cordova is more accessible to developers comfortable with web development, especially Angular or VueJS.
Source: www.miquido.com
Exploring 15 Powerful Flutter Alternatives
Oracle Mobile Application Framework (MAF) offers cross-platform development using standards like HTML5 and JavaScript containerized via Apache Cordova. Oracle MAF delivers excellent offline support capabilities matching the needs of field service teams and remote inspectors. With tools like Oracle Database and middleware, MAF apps cache relevant data subsets locally while...
Source: positiwise.medium.com
Top 10 Android Studio Alternatives For App Development
Apache Cordova is used for building mobile applications with the help of HTML, CSS, and Javascript. It is an open-source mobile application development framework that was created by Nitobi.
Source: www.geeksforgeeks.org
10 Best Android Studio Alternatives For App Development
Apache Cordova is a tool to develop Android App Development. It enables software engineers to build apps for Android mobile phones. Using HTML5, CSS3, JavaScript instead of relying on platform-specific APIs. Like those in Android, iOS or Windows phones. When you are using Apache Cordova APIs, an app can be developed without any native code (like Java, objective-C, etc.) from...
Source: techdator.net

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Social recommendations and mentions

Based on our record, Apache Cordova should be more popular than Freshdesk. It has been mentiond 44 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Apache Cordova mentions (44)

  • Show HN: I Made a Web App to Bring Children's Drawings to Life
    This is truly amazing. Is there a 'How it Works' a 'Potentials' section? I work with things that push to inspire creativity and learning to foster the passion behind creativity and authentic works where otherwise we'd see how 'AI copies our work' and now we can see how AI can bring works to life and make them more fun. Over-all would you like to see schools adopting your project? I didn't see a contact form but... - Source: Hacker News / 5 months ago
  • PWAs wont replace native iOS apps
    Anyone have experience with/opinions on Apache Cordova? [1] It seems like it would solve most of the PWA issues. Although I vaguely recall reading that Apple is not too fond of apps that are basically just wrapped web views. [1] https://cordova.apache.org/. - Source: Hacker News / over 1 year ago
  • What's the latest way of submitting pwas to the app stores?
    Has anyone tried pwa builder?[2] Thank you for any insights! [0]https://cordova.apache.org/. - Source: Hacker News / over 1 year ago
  • Why does everyone "suddenly" hate Single Page Apps?
    A little over a decade ago, I worked on the open-source project Apache Cordova/Adobe PhoneGap, first at IBM and later at Adobe. Apache Cordova enables you to build mobile applications using HTML, CSS and JavaScript while targeting multiple platforms with one code base. In today’s technology landscape, mobile is dominated by iOS and Android. In the early 2010’s we were awash in mobile platforms from BlackBerry,... - Source: dev.to / over 2 years ago
  • The right way to build multi platform apps in 2023 using web tech. ?
    There are layers that offer access to native APIs like capacitor, cordova and nativescript. Apparently sometimes multiple of them should be used, but I didn't understand what are the differences even after reading the announcement. These seem to be frontend agnostic technologies and Capacitor is apparently the more modern choice at the moment. Source: over 2 years ago
View more

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

What are some alternatives?

When comparing Apache Cordova and Freshdesk, you can also consider the following products

React Native - A framework for building native apps with React

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PhoneGap - Easily create apps using the web technologies you know and love: HTML, CSS, and JavaScript.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Ionic - Ionic is a cross-platform mobile development stack for building performant apps on all platforms with open web technologies.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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