Best Cloud Contact Center Products in 2025

RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies.

Key RingCentral features:

Comprehensive Features Scalability Easy Integration Reliable Uptime

Open Source freemium $19.99 / Monthly (All-in-One Phone, Team Messaging, and Video Conferencing.)

The most intuitive platform to manage projects and teamwork.

Key monday.com features:

User-Friendly Interface Customization Collaboration Integrations

Visit website paid Free Trial $14.0 / Monthly (per seat)

Switch is a cloud-based phone system built for Google Apps users.

Key Dialpad features:

Unified Communications AI-Powered Features Mobile and Desktop Compatibility Integration Capabilities

Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs.

Key Aircall features:

Ease of Use Integration Capabilities Scalability Remote Work Support

Zendesk is a beautiful, lightweight help-desk solution.

Key Zendesk features:

User-Friendly Interface Multi-Channel Support Customizability Robust Reporting and Analytics

Visit website

Five9 provides cloud-based call center software for sales, marketing and support.

Key Five9 features:

Scalability AI and Automation Omni-Channel Capabilities Integrations

Streamline Customer Communication with Single Unified Platform.

Key klink.cloud features:

Call Notes and Call Tags Automatically Open Customer Profile Reporting Integrations

Free Trial $14.99 / Monthly (2 Agent Seats, 15,000 Message Monthly, Unlimited Contacts)

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Key Genesys Cloud features:

Scalability Omni-Channel Experience Integration Capabilities Cloud-Native Architecture

Mobile Phone plans and Services for highly mobile small business workers and entrepreneurs who run their lives from their phone.

Cloud call center software with Predictive dialer, ACD, IVR, call scripts, comprehensive reporting, etc. Contact us to receive a fully configured solution in 24 hours!

Key Voiptime Cloud features:

ACD IVR Flexible Dialers Call Analytics and Reporting

paid

Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

Key Nextiva features:

Comprehensive Features Scalability Reliable Uptime User-Friendly Interface

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

Key Freshdesk features:

User-Friendly Interface Comprehensive Feature Set Multi-Channel Support Customizable

Work locally, grow globally.

Key CloudTalk features:

Call Recording International Numbers Automated Call Distribution Interactive Voice Response

Open Source paid Free Trial $25.0 / Monthly

Use your iPhone, iPad or iPod touch to make and receive calls using your 8x8 Virtual Office phone...

Key 8x8 Virtual Office features:

Integration Capabilities High Call Quality Global Reach Comprehensive Feature Set