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Smaply VS TheyDo

Compare Smaply VS TheyDo and see what are their differences

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Smaply logo Smaply

Online tool for customer journey maps, personas, and journey management. Try for free. The best hub for customer experience insights. Great customer support.

TheyDo logo TheyDo

Manage customer insights, personas, and journeys in one place. Designed for remote collaboration and CX alignment. Get it free.
  • Smaply
    Image date //
    2024-10-21

A new era of journey management is here! Smaply helps organizations of all sizes and industries manage their customer experience. This dedicated tool for journey management solves many pain points that occur when using whiteboard tools, such as finding previous boards, connecting with live data, reusing data from journeys in other visualizations (such as an opportunity portfolio) and many more. We offer tools and knowledge to help experience innovators embed and scale customer centricity in their organizations. Founded by the main author of the design and business bestsellers “This is Service Design Thinking” and ‘This is Service Design Doing’, Marc Stickdorn, we practice what we preach and apply service design to develop our tools together with our users. Smaply is made for journey mapping and journey management. It allows you to customize the structure of your journey maps in a flexible and user-friendly editor – simply create maps the way you want them to be. Manage customer experience with a complete, yet simple overview of all CX projects going on in an organization and make Smaply a central, accessible, and insightful hub for all your CX endeavors. Easily evaluate and prioritize touchpoints, pain points, and opportunities. The Smaply blog provides you with in-depth knowledge about customer-centered innovation. You can find interviews with various experts in the field, as well as case studies, guides, and much more. There’s a wide variety of information to be found on the blog, ranging from trending topics in service design and customer experience, as well as tutorials and industry-specific content.

  • TheyDo Landing page
    Landing page //
    2023-10-19

Smaply

Website
smaply.com
Pricing URL
Official Smaply Pricing
$ Details
freemium €390.0 / Annually (Basic plan, billed monthly per user)
Platforms
Www.smaply.com
Edit details

TheyDo

Website
theydo.com
Pricing URL
Official TheyDo Pricing
$ Details
-
Platforms
-
Edit details

Smaply features and specs

  • User-Friendly Interface
    Smaply offers an intuitive and approachable user interface that makes it easier for users to create customer journey maps, personas, and stakeholder maps without extensive training or expertise.
  • Collaboration Features
    The platform supports collaboration, allowing team members to work together in real-time or asynchronously, which enhances the ability to incorporate diverse insights and feedback into projects.
  • Comprehensive Tools
    Smaply provides a wide range of tools including journey mapping, persona creation, and stakeholder mapping, making it a versatile solution for customer experience design and management.
  • Export and Sharing Options
    Users can easily export their maps and diagrams in different formats, facilitating seamless sharing and integration into presentations or reports.
  • Customization
    The platform allows for significant customization to fit the specific needs and branding of different projects, enabling users to tailor the experience to their use case.

Possible disadvantages of Smaply

  • Pricing
    Smaply may be considered expensive for small businesses or individual practitioners, especially when multiple team members need access to the platform.
  • Learning Curve
    Despite being user-friendly, new users might encounter a learning curve to fully leverage all the features and effectively integrate them into their workflow.
  • Limited Offline Access
    As a cloud-based tool, Smaply requires an internet connection to access and use, which can be a limitation for users needing offline capabilities.
  • Feature Overload
    Some users might find the wide range of features overwhelming, especially if they only require basic journey mapping or persona creation functionalities.
  • Dependency on Internet Connection
    Inconsistent or slow internet connectivity can hinder the performance and accessibility of the tool, affecting productivity.

TheyDo features and specs

  • Comprehensive Journey Mapping
    TheyDo offers robust tools for creating detailed customer journey maps, allowing businesses to visualize every touchpoint and stage in the customer experience.
  • Collaborative Features
    The platform is designed to enhance team collaboration with capabilities for real-time editing and feedback, enabling stakeholders to work together seamlessly.
  • User-Friendly Interface
    TheyDo has an intuitive user interface that makes it easy for users of all skill levels to navigate and utilize the platform’s features efficiently.
  • Integration Capabilities
    TheyDo integrates with various other tools and platforms, enhancing its flexibility and allowing users to connect and pull data from existing systems.
  • Insightful Analytics
    The platform provides detailed analytics and reporting to track and interpret customer journey data, thereby helping in informed decision-making.

Possible disadvantages of TheyDo

  • Cost
    TheyDo can be relatively expensive, which may not be ideal for smaller businesses or startups with limited budgets.
  • Learning Curve
    Despite its user-friendly interface, some users may experience a learning curve initially, particularly when attempting to utilize more advanced features of the platform.
  • Limited Offline Access
    The platform primarily functions online, which can be a limitation for users who require offline capabilities.
  • Dependence on Internet Connection
    For full functionality, a reliable internet connection is necessary, which might be challenging in regions with less stable connectivity.
  • Limited Customization
    While powerful, some users might find the customization options limited for specific needs or more niche applications.

Smaply videos

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Why to use a digital tool for customer journey maps

More videos:

  • Review - Create a Customer Journey Map using Smaply
  • Tutorial - How to create a customer journey map with Smaply (Part 2)

TheyDo videos

No TheyDo videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Smaply and TheyDo)

Smaply

TheyDo

Customer Journey
67 67%
Customer Journey
33% 33
Marketing Platform
100 100%
Marketing Platform
0% 0
User Experience
0 0%
User Experience
100% 100
Customer Experience
78 78%
Customer Experience
22% 22

User comments

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What are some alternatives?

When comparing Smaply and TheyDo, you can also consider the following products

Uxpressia - Create customer journey maps, personas & impact maps online

Custellence - Custellence is the most easy to use Customer Journey Mapping Tool built for customer journey managers and CX workers. The tool saves time and gives you confidence by having an intuitive interface and the right amount of journey mapping smartness

CEMantica - CEMantica is a journey mapping tool that enables users to understand the experience and movement of their customers throughout their visit.

Journify Now - JOURNIFY - AI-powered collaborative customer journey mapping and analytics platform for every product team member, from idea to scale

Gotcha - User-centric analytics & triggers, driven by micro-surveys

Segment - We make customer data simple.

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