Oracle Service Cloud Alternatives & Competitors

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Key Salesforce Service Cloud features:

Comprehensive Customer Support Scalability Integration Capabilities AI-Driven Insights

HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

Key Hubspot Service Hub features:

Unified Platform Automation User-Friendly Interface Knowledge Base

Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)...

Key EcholoN features:

CMDB Offline App Workflow Engine

Try for free freemium €5000.0 / One-off (5 User)

Vtiger Help Desk provides multi-channel helpdesk solution.

Key Vtiger Help Desk features:

Comprehensive Feature Set Customizability Integration Capabilities Affordability

The complete Zendesk suite in one package.

Key Zendesk Suite features:

Comprehensive Solution Scalability Customizability User-friendly Interface

Symphony Summit is an IT Service Management solution that utilizes latest innovations IT technology including mobility, analytics and automation in order to enable IT service firms and CIOs enhance the productivity of their IT service operations whi….

Key Symphony SUMMIT features:

Comprehensive IT Management Suite AI-Driven Automation User-Friendly Interface Scalability

The Omnichannel Customer Service and Support.

Key Service Creatio features:

User-Friendly Interface Customization Unified Platform AI and Machine Learning Capabilities

Freshdesk Omnichannel is helpdesk software that allows them to respond to inbound inquiries on all mediums, including phone, chat, and social media.

Key Freshdesk Omnichannel features:

Unified Customer Interaction Automation and AI Capabilities Customizability Scalability

Issue tracking software for help desk and customer service.

Key Issuetrak features:

User-Friendly Interface Customizability Robust Reporting Integration Capabilities

Verint provides actionable intelligence solutions for enterprise workforce optimization and security intelligence.

Key Verint features:

Comprehensive Solutions Scalability Advanced Analytics Cloud-Based Options

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Key Intercom features:

User-friendly Interface Comprehensive Customer Communication Tools Customization and Integration Automation Capabilities

Work locally, grow globally.

Key CloudTalk features:

Call Recording International Numbers Automated Call Distribution Interactive Voice Response

Open Source paid Free Trial $25.0 / Monthly

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Key LiveAgent features:

Ticket management Live Chat & In-App-Messaging AI Chatbot AI answer assistant

freemium $15.0 / Monthly (Small)

Freshservice: the one-stop cloud solution for all your IT management needs.

Key Freshservice features:

User-friendly Interface Robust Automation Customizable Strong Integrations