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Oracle Service Cloud VS Symphony SUMMIT

Compare Oracle Service Cloud VS Symphony SUMMIT and see what are their differences

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Oracle Service Cloud logo Oracle Service Cloud

Web, Social & Contact Center

Symphony SUMMIT logo Symphony SUMMIT

Symphony Summit is an IT Service Management solution that utilizes latest innovations IT technology including mobility, analytics and automation in order to enable IT service firms and CIOs enhance the productivity of their IT service operations whi…
  • Oracle Service Cloud Landing page
    Landing page //
    2023-09-15
  • Symphony SUMMIT Landing page
    Landing page //
    2023-09-16

Oracle Service Cloud videos

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19D Oracle Service Cloud Release Overview

Symphony SUMMIT videos

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Reasons for choosing Symphony SUMMIT?

More videos:

  • Review - Symphony SUMMIT's AI Powered Ops management tools on Azure supported by G7 CR Managed Services
  • Review - Symphony SUMMIT - The Intelligent ITSM Platform

Category Popularity

0-100% (relative to Oracle Service Cloud and Symphony SUMMIT)

Oracle Service Cloud

Symphony SUMMIT

Help Desk
51 51%
Help Desk
49% 49
Communication
52 52%
Communication
48% 48
Business & Commerce
52 52%
Business & Commerce
48% 48
Customer Support
54 54%
Customer Support
46% 46

User comments

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What are some alternatives?

When comparing Oracle Service Cloud and Symphony SUMMIT, you can also consider the following products

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Vtiger Help Desk - Vtiger Help Desk provides multi-channel helpdesk solution.

Hubspot Service Hub - HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

Zendesk Suite - The complete Zendesk suite in one package

Verint - Verint provides actionable intelligence solutions for enterprise workforce optimization and security intelligence.

Service Creatio - The Omnichannel Customer Service and Support

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