Top 12 Open-Source Alternatives to UserEcho

UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

Product categories

Bug Reporting CRM Chat Support Chatbot Platforms & Tools Chatbots Customer Feedback Customer Service Customer Support Help Desk Help Desk And Ticketing Live Chat Support

Summary

The top open-source alternatives to UserEcho are DiamanteDesk, osTicket, and Drift. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.

DiamanteDesk Landing Page
1

DiamanteDesk

DiamanteDesk is an open-source easy-to-use help-desk solution.
Pricing:
- Open Source
#Help Desk #Customer Support #Customer Service
osTicket Landing Page
2

osTicket

osTicket is a widely-used open source support ticket system.
Pricing:
- Open Source
#Customer Support #Help Desk #Live Chat 38 social mentions
Drift Landing Page
3

Drift

A messaging app that helps you grow your business.
Pricing:
- Open Source
#Customer Support #Help Desk #CRM 1 social mentions
OpenSupports Landing Page
4

OpenSupports

Simple open source ticket system with user system and modern design.
Pricing:
- Open Source
#Help Desk #Customer Support #Customer Service
ChatWoot Landing Page
5

ChatWoot

Open-source omnichannel customer engagement platform
Pricing:
- Open Source
- Freemium
- $19.0 / Monthly (per agent)
#Customer Support #Live Chat #Support 5 social mentions
All Our Ideas Landing Page
6

All Our Ideas

All Our Ideas is a platform that enables groups to collect and prioritize ideas in a transparent, democratic, and bottom-up way. It’s a suggestion box for the digital age.
Pricing:
- Open Source
#Help Desk #Customer Support #Customer Feedback 1 social mentions
Usersnap Landing Page
7

Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.
Pricing:
- Open Source
- Paid
- Free Trial
- $69.0 / Monthly (10 team members, 5 feedback projects)
#Visual Bug Reports #Bug Reporting #User Feedback 4 social mentions
Zammad Landing Page
8

Zammad

The Zammad - Help Desk and Ticket System - Community Page
Pricing:
- Open Source
#Customer Support #Help Desk #Customer Service 18 social mentions
PHPBack Landing Page
9

PHPBack

Open source customer feedback software
Pricing:
- Open Source
#Help Desk #Customer Support #Forums And Forum Software
FreeScout Landing Page
10

FreeScout

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...
Pricing:
- Open Source
#Help Desk #Customer Support #Customer Service 12 social mentions
Mibew Landing Page
11

Mibew

The official site of the open-source live support application Mibew Messenger
Pricing:
- Open Source
#Customer Support #Live Chat #Customer Service 1 social mentions
Helpy.io Landing Page
12

Helpy.io

Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.
Pricing:
- Open Source
#Help Desk #Help Desk And Ticketing #Chatbots 2 social mentions