Top 12 Open-Source Alternatives to ServiceNow

ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Product categories

Automation BPM CRM Customer Service Customer Support Help Desk Live Chat Productivity Project Management Support Task Management Work Management

Summary

The top open-source alternatives to ServiceNow are osTicket, Consul, and Zammad. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.

osTicket Landing Page
1

osTicket

osTicket is a widely-used open source support ticket system.
Pricing:
- Open Source
#Customer Support #Help Desk #Live Chat 38 social mentions
Consul Landing Page
2

Consul

Consul is a solution for service discovery and configuration.
Pricing:
- Open Source
#Help Desk #IT Management #Service Desk 6 social mentions
Zammad Landing Page
3

Zammad

The Zammad - Help Desk and Ticket System - Community Page
Pricing:
- Open Source
#Customer Support #Help Desk #Customer Service 18 social mentions
Helpy.io Landing Page
4

Helpy.io

Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.
Pricing:
- Open Source
#Help Desk #Help Desk And Ticketing #Chatbots 2 social mentions
Trello Landing Page
5

Trello

Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.
Pricing:
- Freemium
- Free Trial
- $12.5 / Monthly (Per user - Business Class)
#Project Management #Task Management #Productivity 231 social mentions
FreeScout Landing Page
6

FreeScout

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...
Pricing:
- Open Source
#Help Desk #Customer Support #Customer Service 12 social mentions
Basecamp Landing Page
7

Basecamp

A simple and elegant project management system.
Pricing:
- Paid
- Free Trial
- $99.0 / Monthly (flat price)
#Project Management #Productivity #Task Management 37 social mentions
Camunda Landing Page
8

Camunda

The Universal Process Orchestrator
Pricing:
- Open Source
- Freemium
- Free Trial
#Automation #BPM #Workflow Automation 15 social mentions
Hive Landing Page
9

Hive

Seamless project management and collaboration for your team.
Pricing:
- Open Source
- $12.0 / Monthly (Per user)
#Productivity #Project Management #Task Management 9 social mentions
Redmine Landing Page
10

Redmine

Flexible project management web application
Pricing:
- Open Source
#Project Management #Task Management #Work Management 7 social mentions
Drift Landing Page
11

Drift

A messaging app that helps you grow your business.
Pricing:
- Open Source
#Customer Support #Help Desk #CRM 1 social mentions
ChatWoot Landing Page
12

ChatWoot

Open-source omnichannel customer engagement platform
Pricing:
- Open Source
- Freemium
- $19.0 / Monthly (per agent)
#Customer Support #Live Chat #Support 5 social mentions