Top 12 Open-Source Alternatives to Jira Service Desk

Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

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Product categories

Build And Deployment Automation Configuration Management Continuous Deployment Continuous Integration Customer Service Customer Support DevOps Tools Help Desk Help Desk And Ticketing IT Automation Live Chat Software Development

Summary

The top open-source alternatives to Jira Service Desk are osTicket, Zammad, and FreeScout. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.

osTicket Landing Page
1

osTicket

osTicket is a widely-used open source support ticket system.
Pricing:
- Open Source
#Live Chat #Customer Service #Help Desk 38 social mentions
Zammad Landing Page
2

Zammad

The Zammad - Help Desk and Ticket System - Community Page
Pricing:
- Open Source
#Live Chat #Customer Service #Help Desk 18 social mentions
FreeScout Landing Page
3

FreeScout

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...
Pricing:
- Open Source
#Customer Service #Help Desk #Help Desk And Ticketing 13 social mentions
Zabbix Landing Page
4

Zabbix

Track, record, alert and visualize performance and availability of IT resources
Pricing:
- Open Source
- Free
#Log Management #Performance Monitoring #Monitoring Tools 5 social mentions
Jenkins Landing Page
5

Jenkins

Jenkins is an open-source continuous integration server with 300+ plugins to support all kinds of software development
Pricing:
- Open Source
#Open Source #DevOps Tools #Continuous Deployment 7 social mentions
Ansible Landing Page
6

Ansible

Radically simple configuration-management, application deployment, task-execution, and multi-node orchestration engine
Pricing:
- Open Source
#Configuration Management #DevOps Tools #Build And Deployment Automation 9 social mentions
Travis CI Landing Page
7

Travis CI

Simple, flexible, trustworthy CI/CD tools. Join hundreds of thousands who define tests and deployments in minutes, then scale up simply with parallel or multi-environment builds using Travis CI’s precision syntax—all with the developer in mind.
Pricing:
- Open Source
- Paid
- Free Trial
- $13.75 / Monthly (Per Month, Per User)
#Software Development #DevOps Tools #Continuous Deployment 6 social mentions
Buddy Landing Page
8

Buddy

The simplest CI/CD tool ever made, acclaimed by top developers worldwide. It uses delivery pipelines to build, test and deploy software. Pipelines are created with over 100 ready-to-use actions, that can be arranged in any way.
Pricing:
- Open Source
- Freemium
- Free Trial
- $75.0 / Monthly
#Software Development #DevOps Tools #Continuous Deployment 10 social mentions
ChatWoot Landing Page
9

ChatWoot

Open-source omnichannel customer engagement platform
Pricing:
- Open Source
- Freemium
- $19.0 / Monthly (per agent)
#Live Chat #Help Desk #Support 5 social mentions
OpenSupports Landing Page
10

OpenSupports

Simple open source ticket system with user system and modern design.
Pricing:
- Open Source
#Customer Service #Help Desk #Help Desk And Ticketing
Consul Landing Page
11

Consul

Consul is a solution for service discovery and configuration.
Pricing:
- Open Source
#Help Desk #Service Desk #IT Asset Management 6 social mentions
Rudder Landing Page
12

Rudder

Rudder is an easy to use, web-driven, role-based solution for Continuous Automation and Compliance.
Pricing:
- Open Source
#Dev Ops #DevOps Tools #IT Automation