Top 10 Open-Source Alternatives to Genesys PureCloud

The top open-source alternatives to Genesys PureCloud are Mibew, osTicket, and Zadarma. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.

Mibew Landing Page
1

Mibew

The official site of the open-source live support application Mibew Messenger
Pricing:
- Open Source
#Customer Support #Live Chat #Customer Service 1 social mentions
osTicket Landing Page
2

osTicket

osTicket is a widely-used open source support ticket system.
Pricing:
- Open Source
#Customer Support #Help Desk #Live Chat 38 social mentions
Zadarma Landing Page
3

Zadarma

A new generation of VoIP for your business. Zadarma offers virtual phone numbers in 100+ countries, cloud PBX, and CRM systems.
Pricing:
- Open Source
- Freemium
- Free Trial
#VoIP #PBX #Cloud Business Telephony 4 social mentions
Telegram bot API Landing Page
4

Telegram bot API

The Bot API allows you to easily create programs that use Telegram messages for an interface.
Pricing:
- Open Source
#Chatbots #Chatbot Platforms & Tools #Live Chat 24 social mentions
Drift Landing Page
5

Drift

A messaging app that helps you grow your business.
Pricing:
- Open Source
#Customer Support #Help Desk #CRM 1 social mentions
Birdeye Landing Page
6

Birdeye

#1 most trusted reputation and customer experience platform for local business
Pricing:
- Open Source
- Paid
- Free Trial
- $299.0 / Monthly
#Reputation Management #Online Reviews #Customer Experience Management 6 social mentions
Landbot Landing Page
7

Landbot

An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.
Pricing:
- Open Source
- Freemium
- Free Trial
- €30.0 / Monthly
#Chatbots #CRM #Customer Iteraction
Botpress Landing Page
8

Botpress

Open-source platform for developers to build high-quality digital assistants
Pricing:
- Open Source
- Paid
- Free Trial
#Chatbot Platforms & Tools #Chatbots #Natural Launguage Understanding 4 social mentions
smooch Landing Page
9

smooch

Smooch connects your business software to all the world’s messaging channels for a more human customer experience.
Pricing:
- Open Source
#Customer Support #Live Chat #Help Desk
Zammad Landing Page
10

Zammad

The Zammad - Help Desk and Ticket System - Community Page
Pricing:
- Open Source
#Customer Support #Help Desk #Customer Service 18 social mentions