Best idea.informer Alternatives & Competitors in 2025

Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.

Key GetSatisfaction features:

User Engagement Crowdsourced Solutions Feedback Collection Brand Building

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system.

Key UseResponse features:

Comprehensive Customer Support Solutions Customization User-Friendly Interface Integrations

Setuply: Transform Clients into Brand Advocates. An AI-powered, purpose-built platform for client onboarding and lifecycle management, helping B2B teams accelerate revenue recognition, boost retention, and scale operations with confidence.

Key Setuply features:

Project Management Case Management Secure Data Staging Client Impact Control Panel

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UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Key UserVoice features:

User Feedback Gathering Customization Integration with Other Tools Analytics and Reporting

Professional online survey tool - best survey software for the best price - Satisfaction Surveys, NPS, Market Research, Online Survey Creation and real-time reports.

Key SurveyLab features:

Ease of Use Customizable Templates Multichannel Distribution Analytics and Reporting

paid Free Trial $29.0 / Monthly

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

Key UserEcho features:

User-Friendly Interface Real-Time Feedback Comprehensive Analytics Customizability

freemium $19.0 / Monthly

One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

Key Trengo features:

Unified Inbox Automation Features Multi-platform Integration User-friendly Interface

Zendesk is a beautiful, lightweight help-desk solution.

Key Zendesk features:

User-Friendly Interface Multi-Channel Support Customizability Robust Reporting and Analytics

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Free online usability surveys with demographic information. Detailed click tracking for websites and feedback button for online user forum. Easy signup.

Key UserReport features:

User-friendly Interface Customizable Surveys Real-time Reporting Integration Capability

All Our Ideas is a platform that enables groups to collect and prioritize ideas in a transparent, democratic, and bottom-up way. It’s a suggestion box for the digital age.

Key All Our Ideas features:

Ease of Use Real-time Feedback Crowdsourcing Innovation Cost-effective

Open Source

A fast & beautiful way to collect user feedback.

Key Nolt.io features:

User-friendly Interface Customizable Integrations Voting System

Discourse is an open source discussion platform built for the next decade of the Internet.

Key Discourse features:

Modern Interface Open Source Rich Features Scalability

Open Source paid Free Trial $100.0 / Monthly

Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Key Canny.io features:

User Feedback Management Roadmap Transparency Engagement Integrations

$50.0 / Monthly (100 tracked users)

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

Key Freshdesk features:

User-Friendly Interface Comprehensive Feature Set Multi-Channel Support Customizable