Software Alternatives, Accelerators & Startups

Zoom VS Zendesk

Compare Zoom VS Zendesk and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Zoom logo Zoom

Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Zoom Zoom AI Companion
    Zoom AI Companion //
    2024-02-05
  • Zoom Zoom Team Chat
    Zoom Team Chat //
    2024-02-05
  • Zoom Zoom Meetings Persistent Team Chat
    Zoom Meetings Persistent Team Chat //
    2024-02-05
  • Zoom Zoom Clips
    Zoom Clips //
    2024-02-05
  • Zoom Zoom Phone
    Zoom Phone //
    2024-02-05
  • Zoom Zoom Mail - Email Compose with Zoom AI Companion
    Zoom Mail - Email Compose with Zoom AI Companion //
    2024-02-05
  • Zoom Zoom Contact Center
    Zoom Contact Center //
    2024-02-05
  • Zoom Zoom Platform Analytics
    Zoom Platform Analytics //
    2024-02-05
  • Zoom Zoom Whiteboard
    Zoom Whiteboard //
    2024-02-05
  • Zoom Zoom Events
    Zoom Events //
    2024-02-05
  • Zoom Zoom Rooms - Intelligent Director
    Zoom Rooms - Intelligent Director //
    2024-02-05

Equip your team with the communication and collaboration tools they crave including team chat, video conferencing, phone, email, and calendar all in one platform.

Share, connect, and engage with teammates no matter where you’re located with the tools you need like docs, notes, whiteboards, and video clips.

Make teamwork more meaningful across hybrid teams with modern collaboration solutions designed for teams like yours like meeting room systems, digital signage, and employee communications.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Zoom

Website
zoom.com
$ Details
freemium $15.99 / Monthly (Pro - Great for Small Teams)
Platforms
Mobile Desktop
Release Date
2011 June

Zoom features and specs

  • Ease of Use
    Zoom provides a user-friendly interface, making it accessible for users of all technical skill levels.
  • High-Quality Video and Audio
    Zoom offers high-definition video and clear audio quality even in large group meetings, ensuring effective communication.
  • Cross-Platform Support
    Zoom is available on multiple platforms, including Windows, macOS, Linux, iOS, and Android, allowing users to join meetings from any device.
  • Large Meeting Capacity
    Zoom supports large group meetings with up to 1,000 video participants and 10,000 viewers, making it suitable for webinars and large conferences.
  • Screen Sharing and Collaboration
    Participants can share their screens, annotate, and use collaborative tools like whiteboards, facilitating productive meetings and collaboration.
  • Integration with Other Tools
    Zoom integrates with various business productivity tools such as Slack, Microsoft Teams, and Google Calendar, enhancing workflow efficiency.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Zoom

Overall verdict

  • Overall, Zoom is considered a good platform for virtual meetings, webinars, and remote collaborations. It effectively balances accessibility and functionality, making it suitable for various types of users and industries.

Why this product is good

  • Zoom has become a popular choice for video conferencing due to its user-friendly interface, reliable performance, and versatile features. It supports a large number of participants, offers strong video and audio quality, and includes useful tools such as screen sharing, recording, and breakout rooms. Additionally, it has continued to improve its security measures, addressing concerns that were raised in the early stages of its popularity.

Recommended for

  • Businesses looking for a reliable tool for virtual meetings and webinars.
  • Educational institutions needing an online platform for classes and lectures.
  • Remote teams requiring consistent communication and collaboration tools.
  • Individuals seeking an easy-to-use solution for connecting with friends and family.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zoom videos

More than Zoom

More videos:

  • Review - Zoom Review: is This a Cheaper Webinar Software Alternative?
  • Review - A Review of Zoom.us for Teaching Online Lessons
  • Tutorial - How To Use Zoom (plus Breakout Groups) -- Favorite Video Conferencing Platform

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Zoom and Zendesk)
Communication
100 100%
0% 0
Customer Support
0 0%
100% 100
Video Conferencing
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Zoom and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoom and Zendesk

Zoom Reviews

  1. EllaSvensson
    · Marketing Manager at Freelancer ·
    A Reliable Solution for Smooth Virtual Meetings

    Zoom is an incredibly reliable platform for virtual meetings, offering clear video and audio quality even with large groups. Its features like screen sharing, breakout rooms, and webinars make it versatile for both small team discussions and larger presentations. While the platform is easy to use, the participant management and chat features could use some improvement. Overall, Zoom remains a go-to solution for seamless remote collaboration.

    🏁 Competitors: Google Meet
  2. Tanvi Acharya.

    Zoom is a video conferencing app that simplifies online meetings, allowing users to connect seamlessly through video, audio, and chat features. It offers a user-friendly interface, reliable performance, and various functionalities like screen sharing, breakout rooms, and recording options. However, occasional connectivity issues or fatigue from long meetings may be encountered. Overall, Zoom serves as a versatile tool for virtual collaboration and communication.

  3. Sundus Shahid
    An incredible platform to conduct meetings

    User friendly interface and a good platform to arrange professional meetings

    👍 Pros:    Easy user interface

Top 12 Online Collaboration Tools for Smart Working
Zoom is a virtual collaboration tool that enhances team efficiency by offering various features to suit different sizes and needs of teams, such as video and audio calls, screen sharing, recording, and fun virtual backgrounds. The user-friendly interface makes it simple to get started.
Source: niftypm.com
Top 10 Webex alternatives in 2024
Zoom is one of the most sought-after platforms for video conferencing, webinars, live chat, audio conferencing, and business meetings. It can be accessed through desktop or mobile applications.
Source: www.rocket.chat
Webex Alternatives: 10 Best Tools for Interactive Webinars (2024)
My experience with Zoom has been transformative, primarily due to its vast array of third-party integrations. Whether syncing with my calendar, leveraging CRM tools, or integrating with educational platforms, Zoom’s ecosystem enhances my webinars’ efficiency and reach.
The 8 best Webex alternatives (2024)
Zoom is a U.S. based meeting software that also offers the webinar add-on Zoom Webinar. Zoom Video Communications was founded in 2011. Typically, you download Zoom software on your computer and can then host and attend webinars.
Source: univid.io
The 7 best Zoom alternatives in 2024
GoTo Meeting offers a lot of the same video conferencing features as Zoom, like chat, Q&A, an AI meeting assistant, and security controls. But when you compare apples to apples, Zoom outperforms GoTo Meeting in every category. Because of that, it wouldn't have made this list except for one key feature: cloud storage.
Source: zapier.com

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zoom seems to be a lot more popular than Zendesk. While we know about 196 links to Zoom, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoom mentions (196)

View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing Zoom and Zendesk, you can also consider the following products

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GoToMeeting - GoToMeeting is a web conferencing service offering a range of services which are available on Mac, PC, iOS and Android devices.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

WebEx - Cisco WebEx Web Conferencing, Online Meetings, Desktop Sharing, Video Conferencing

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!