Software Alternatives, Accelerators & Startups

Zoho Desk VS Wappalyzer

Compare Zoho Desk VS Wappalyzer and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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Wappalyzer logo Wappalyzer

Wappalyzer is a technology profilers and leads data provider. Create lists of websites and contacts that use certain technologies.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Wappalyzer Landing page
    Landing page //
    2019-02-21

Sell and market more effectively with technographic insights. Wappalyzer tracks over a thousand technologies across websites of millions of companies to help you to identify new prospects and increase your addressable market.

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Wappalyzer features and specs

  • Lead Generation: Yes

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Wappalyzer videos

Webmaster Tool Review: Wappalyzer

More videos:

  • Review - wappalyzer Tool Review
  • Review - Wappalyzer | Best Information Gathering Browser Extension? | HackCert

Category Popularity

0-100% (relative to Zoho Desk and Wappalyzer)
Customer Support
100 100%
0% 0
Market Research
0 0%
100% 100
Help Desk
100 100%
0% 0
Lead Management
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Wappalyzer. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Wappalyzer

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Wappalyzer Reviews

15 Best BuiltWith Alternatives 2022
Data from Wappalyzer is often sourced from browser extensions and in-house crawlers. This only means it has more sample size to track live websites and measure traffic. This method helps you scan pages that crawlers cannot reach such as sections behind a login, checkouts, and shopping carts.
112 Best Chrome Extensions You Should Try (2021 List)
I once said, “how someone can create such an outstanding website” after seeing a site. I wanted to know the framework they had used. I was curious. I used Wappalyzer, and it revealed their CMS type, marketing tools, analytics, CDN, and payment processors. In short, Wappalyzer helps you find out the web technologies used on websites.

Social recommendations and mentions

Based on our record, Wappalyzer should be more popular than Zoho Desk. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Wappalyzer mentions (4)

  • What language or libraries is this website built with?
    I want to replicate something like this. I've tried https://whatcms.org https://bundlescanner.com https://builtwith.com https://wappalyzer.com to learn. It looks like Jquery Ui to me. Can someone help me please? Source: 11 months ago
  • Someone can tell what site the owner used to make this site pls? I put some photos of the website, there are no writings down like shopify or something else
    You can use https://wappalyzer.com to check what technology the website use. Source: over 1 year ago
  • Portfolio Ideas - An open-source repository for inspiration
    The next and final thing to add is the tech stack of the portfolio website. You can use wappalyzer, or any other service you know to detect the stack. - Source: dev.to / almost 2 years ago
  • Adnetwork trouble
    For the prospecting, I've been playing around with it for a few days but it can definitely improve. Im targeting about 40-70k monthly visitors and for reaching them I use wappalyzer.com and target adsense users with mid level traffic according to them + I use sales nav to scrape the leads of people who have travel writer or food writer on their linkedin bio but the down side of that is you cant tell how big they are. Source: over 2 years ago

What are some alternatives?

When comparing Zoho Desk and Wappalyzer, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BuiltWith - Find out the technology behind websites

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

WhatRuns - Extension that helps you identify technologies used on any website at the click of a button.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

What CMS - WhatCMS.org looks at a variety of factors within a webpage to determine what CMS a website is using.