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Wappalyzer VS LiveAgent

Compare Wappalyzer VS LiveAgent and see what are their differences

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  3. » Reviews
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Wappalyzer logo Wappalyzer

Wappalyzer is a technology profilers and leads data provider. Create lists of websites and contacts that use certain technologies.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Wappalyzer Landing page
    Landing page //
    2019-02-21

Sell and market more effectively with technographic insights. Wappalyzer tracks over a thousand technologies across websites of millions of companies to help you to identify new prospects and increase your addressable market.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Wappalyzer features and specs

  • Lead Generation: Yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Wappalyzer videos

+ Add

Webmaster Tool Review: Wappalyzer

More videos:

  • Review - wappalyzer Tool Review
  • Review - Wappalyzer | Best Information Gathering Browser Extension? | HackCert

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Wappalyzer and LiveAgent)

Wappalyzer

LiveAgent

Market Research
100 100%
Market Research
0% 0
Customer Support
0 0%
Customer Support
100% 100
Lead Management
100 100%
Lead Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Wappalyzer and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Wappalyzer and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Wappalyzer and LiveAgent

Wappalyzer Reviews

15 Best BuiltWith Alternatives 2022
Data from Wappalyzer is often sourced from browser extensions and in-house crawlers. This only means it has more sample size to track live websites and measure traffic. This method helps you scan pages that crawlers cannot reach such as sections behind a login, checkouts, and shopping carts.
Source: rigorousthemes.com
112 Best Chrome Extensions You Should Try (2021 List)
I once said, “how someone can create such an outstanding website” after seeing a site. I wanted to know the framework they had used. I was curious. I used Wappalyzer, and it revealed their CMS type, marketing tools, analytics, CDN, and payment processors. In short, Wappalyzer helps you find out the web technologies used on websites.
Source: www.einsstark.tech

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Wappalyzer seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Wappalyzer mentions (4)

  • What language or libraries is this website built with?
    I want to replicate something like this. I've tried https://whatcms.org https://bundlescanner.com https://builtwith.com https://wappalyzer.com to learn. It looks like Jquery Ui to me. Can someone help me please? Source: 11 months ago
  • Someone can tell what site the owner used to make this site pls? I put some photos of the website, there are no writings down like shopify or something else
    You can use https://wappalyzer.com to check what technology the website use. Source: over 1 year ago
  • Portfolio Ideas - An open-source repository for inspiration
    The next and final thing to add is the tech stack of the portfolio website. You can use wappalyzer, or any other service you know to detect the stack. - Source: dev.to / about 2 years ago
  • Adnetwork trouble
    For the prospecting, I've been playing around with it for a few days but it can definitely improve. Im targeting about 40-70k monthly visitors and for reaching them I use wappalyzer.com and target adsense users with mid level traffic according to them + I use sales nav to scrape the leads of people who have travel writer or food writer on their linkedin bio but the down side of that is you cant tell how big they are. Source: over 2 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Wappalyzer and LiveAgent, you can also consider the following products

BuiltWith - Find out the technology behind websites

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WhatRuns - Extension that helps you identify technologies used on any website at the click of a button.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PublicWWW - source code search engine

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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