Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Was looking for an alternative for OneNote, so I found it here. I like how simple the interface is and the UI is very simple. It's good for what it is, but there is no sorting/topic system which makes it difficult to find specific notes for specific topics. Other than that, it's a good note system.
Based on our record, Simplenote seems to be a lot more popular than Zoho Desk. While we know about 78 links to Simplenote, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
It's not perfect, but I use https://simplenote.com/ Someday I will build my own clone of Simplenote/Notational Velocity/Taskpaper/Drafts/Bkmks.com... 1. From mobile browser, share to Simplenote adds a new note with title + url. 2. Not often. 3. Not often. 4. Also Simplenote. Also used Notational Velocity: one note per JIRA ticket. 5. I wish Simplenote's tagging system were better (more like TaskPaper) - I wish it... - Source: Hacker News / 13 days ago
Note nvUltra, the successor to this program, has been in development/private beta for several years[1,2]. I've been meaning to make my own web-based version of Notational Velocity that adds a few novel features of my own. (Plus inspiration from apps like TaskPaper and Drafts) There are a lot of Notational Velocity clones; currently my favorite is: https://simplenote.com/ [1]:... - Source: Hacker News / 13 days ago
I'm still happy with Apple Notes for its integration with all of Apple Apps, easy sharing with family members, etc. I have tamed it more as an ephemeral and quick Notes App. The notes that starts there are usually transferred to a more permanent and organized Plain-Text setup[1] (currently guardian-ed by Obsidian). If I had to replace Apple Notes, I'd look at either one of these; - https://simplenote.com -... - Source: Hacker News / 25 days ago
Write things down! All the weird things and ideas, put them into categories and write them down. This categories can also have a to do list. Use some kind of calendar. Try to not read the news on the internet too much. Use a RSS reader. Notes: Simplenote https://simplenote.com/ I use it with nvpy on Linux https://pypi.org/project/nvpy/ Calendar: https://www.rainlendar.net/ Tiny Tiny RSS Reader for selfhosting:... - Source: Hacker News / 7 months ago
- How do I get my data OUT of this thing, if I decide it isn’t right for me? C) If you’re going to go down the “unlike other note-taking platforms” route, it might be valuable to explicitly help people make the comparison in terms of features/approaches/architecture/trade-offs etc. How should one compare this against [Obsidian](https://obsidian.md)? [Simplenote](https://simplenote.com)?... - Source: Hacker News / 9 months ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
OneNote - Get the OneNote app for free on your tablet, phone, and computer, so you can capture your ideas and to-do lists in one place wherever you are. Or try OneNote with Office for free.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Evernote - Bring your life's work together in one digital workspace. Evernote is the place to collect inspirational ideas, write meaningful words, and move your important projects forward.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Joplin - Joplin is a free, open source note taking and to-do application, which can handle a large number of notes organised into notebooks. The notes are searchable, tagged and modified either from the applications directly or from your own text editor.