Software Alternatives & Reviews

Zoho Desk VS Simplenote

Compare Zoho Desk VS Simplenote and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Simplenote logo Simplenote

The simplest way to keep notes. Light, clean, and free. Simplenote is now available for iOS, Android, Mac, and the web.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Simplenote Landing page
    Landing page //
    2023-04-15

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Simplenote features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Simplenote videos

Simplenote Review

More videos:

  • Review - Simplenote: Note-taking Web/Mobile App | Review

Category Popularity

0-100% (relative to Zoho Desk and Simplenote)
Customer Support
100 100%
0% 0
Note Taking
0 0%
100% 100
Help Desk
100 100%
0% 0
Task Management
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Simplenote. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Simplenote

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Simplenote Reviews

  1. Exceptional for what its doing

    Was looking for an alternative for OneNote, so I found it here. I like how simple the interface is and the UI is very simple. It's good for what it is, but there is no sorting/topic system which makes it difficult to find specific notes for specific topics. Other than that, it's a good note system.

    🏁 Competitors: OneNote, Evernote
    👍 Pros:    Lots of functionalities|Easy user interface|Easy to use|Simple
    👎 Cons:    No groups for notes|No sorting notes

20 Obsidian Alternatives: Top Note-Taking Tools to Consider
Simplenote is an excellent alternative to Obsidian thanks to its simplicity and clutter-free interface. It also features powerful syncing functionality to help you access your notes anytime.
Source: clickup.com
The best note-taking apps for collecting your thoughts and data
Simplenote is a text-only app that offers straightforward note-taking for anyone who just wants to, well, take notes.
10 Best Open Source Note-Taking Apps for Linux
Second, on the list is Simplenote. As the name implies, it is a simple if not the simplest way to keep all your notes on Linux systems, Windows, Mac, iOS, and Android as well as a web browser. It is free, open-source, supports tags, and sharable to-do lists, and comes with mark-down support. It syncs all your notes across devices and allows you to publish notes online.
Source: www.tecmint.com
15 Best Notability Alternatives 2022
With the tag function, you can organize your notes so they are easier and faster to find when you need them. All of Simplenote’s features are completely accessible to anyone and are free to use, whereas you will have to get a subscription to unlock all of Notability’s features such as unlimited editing, automatic backups, iCloud syncs, and more.
Best Evernote Alternatives in 2021 for Serious Note Takers
Simplenote‘s appeal is described in its name — it’s a simple app with a simple user interface. Simplenote offers a no-frills experience with minimal features, making it ideal for those who tend to get overwhelmed or distracted by all the options and functionality of other mobile note-taking mobile applications. If you’re looking for a distraction-free experience with simple...

Social recommendations and mentions

Based on our record, Simplenote seems to be a lot more popular than Zoho Desk. While we know about 78 links to Simplenote, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Simplenote mentions (78)

  • Ask HN: How do you store your knowledge?
    It's not perfect, but I use https://simplenote.com/ Someday I will build my own clone of Simplenote/Notational Velocity/Taskpaper/Drafts/Bkmks.com... 1. From mobile browser, share to Simplenote adds a new note with title + url. 2. Not often. 3. Not often. 4. Also Simplenote. Also used Notational Velocity: one note per JIRA ticket. 5. I wish Simplenote's tagging system were better (more like TaskPaper) - I wish it... - Source: Hacker News / 13 days ago
  • NvAlt: MultiMarkdown Notational Velocity fork with Markdown editing and preview
    Note nvUltra, the successor to this program, has been in development/private beta for several years[1,2]. I've been meaning to make my own web-based version of Notational Velocity that adds a few novel features of my own. (Plus inspiration from apps like TaskPaper and Drafts) There are a lot of Notational Velocity clones; currently my favorite is: https://simplenote.com/ [1]:... - Source: Hacker News / 13 days ago
  • Ask HN: Apple Notes has jumped the shark, what should I replace it with?
    I'm still happy with Apple Notes for its integration with all of Apple Apps, easy sharing with family members, etc. I have tamed it more as an ephemeral and quick Notes App. The notes that starts there are usually transferred to a more permanent and organized Plain-Text setup[1] (currently guardian-ed by Obsidian). If I had to replace Apple Notes, I'd look at either one of these; - https://simplenote.com -... - Source: Hacker News / 25 days ago
  • Ask HN: How do you organize your life?
    Write things down! All the weird things and ideas, put them into categories and write them down. This categories can also have a to do list. Use some kind of calendar. Try to not read the news on the internet too much. Use a RSS reader. Notes: Simplenote https://simplenote.com/ I use it with nvpy on Linux https://pypi.org/project/nvpy/ Calendar: https://www.rainlendar.net/ Tiny Tiny RSS Reader for selfhosting:... - Source: Hacker News / 7 months ago
  • Beaver Notes: A Privacy-Focused Open-Source Note-Taking App
    - How do I get my data OUT of this thing, if I decide it isn’t right for me? C) If you’re going to go down the “unlike other note-taking platforms” route, it might be valuable to explicitly help people make the comparison in terms of features/approaches/architecture/trade-offs etc. How should one compare this against [Obsidian](https://obsidian.md)? [Simplenote](https://simplenote.com)?... - Source: Hacker News / 9 months ago
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What are some alternatives?

When comparing Zoho Desk and Simplenote, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OneNote - Get the OneNote app for free on your tablet, phone, and computer, so you can capture your ideas and to-do lists in one place wherever you are. Or try OneNote with Office for free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Evernote - Bring your life's work together in one digital workspace. Evernote is the place to collect inspirational ideas, write meaningful words, and move your important projects forward.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Joplin - Joplin is a free, open source note taking and to-do application, which can handle a large number of notes organised into notebooks. The notes are searchable, tagged and modified either from the applications directly or from your own text editor.