Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
No features have been listed yet.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
If you're someone who likes to keep everything in order and easily accessible, you'll want to check out the Evernote app. This app is designed to help you keep track of all your notes, ideas, and to-do lists in one place, and it does so with style.
From my experience using the app, I found that it's incredibly user-friendly and has a sleek design. You can easily create notes, organize them into notebooks, and even add tags to make it easier to find what you're looking for later on. Whether you're a student trying to keep track of your class notes or a busy professional juggling multiple projects, Evernote has you covered.
The thing that I personally like about Evernote is that before I have used word as my note taking application, than on my smartphone I have had used Google Keep and so my notes were just unorganized mess. But with Evernote now I can have my notes at one place and unified. Also the fact that I can log to another device and my notes are "just there" is really nice. And also I like graphics user interface of Evernote.
Based on our record, Evernote seems to be a lot more popular than Zoho Desk. While we know about 63 links to Evernote, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Evernote.com — Tool for organizing information. Share your notes and work together with others. - Source: dev.to / 3 months ago
Shottr: A tool for taking screenshots and sharing them with others. It offers more functionality than the native macOS tool and is much lighter than Skitch. - Source: dev.to / 11 months ago
Evernote: Evernote allows you to create and organize notes capture images and audio and sync across multiple devices for easy access. Source: 11 months ago
Evernote - Personal Notes. Organizing my thoughts, planning my week & day. Source: 12 months ago
See: https://www.reddit.com/r/sysadmin/wiki/new_role_questons/. You might not have anyone to ask those sort of questions to, but try to answer as many of those items on the checklist as possible. After/during that, document everything. Make an Obsidian Vault, or use Evernote, or any note-taking software you prefer. The stuff you write down now will likely help you down the line, and whoever they hire when you... Source: 12 months ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
OneNote - Get the OneNote app for free on your tablet, phone, and computer, so you can capture your ideas and to-do lists in one place wherever you are. Or try OneNote with Office for free.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Joplin - Joplin is a free, open source note taking and to-do application, which can handle a large number of notes organised into notebooks. The notes are searchable, tagged and modified either from the applications directly or from your own text editor.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Standard Notes - A safe place for your notes, thoughts, and life's work