Software Alternatives & Reviews

Zoho Desk VS Evernote

Compare Zoho Desk VS Evernote and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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Evernote logo Evernote

Bring your life's work together in one digital workspace. Evernote is the place to collect inspirational ideas, write meaningful words, and move your important projects forward.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Evernote Landing page
    Landing page //
    2023-10-18

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Evernote features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Evernote videos

スキャンアプリ Evernote Scannable Review

More videos:

  • Review - 10 Reasons why You Should Be Using Evernote in 2019
  • Review - Evernote Food app review for iPhone 4s
  • Review - Best Handwriting Note Taking App to use with Evernote 2018 | Penultimate vs ZoomNotes vs Noteshelf2
  • Review - Skitch Screen Capture & Annotation, from Evernote for Everyone
  • Review - how I get organized with Evernote
  • Tutorial - How to Use Skitch for Screenshots for Internet Marketing & More
  • Tutorial - iPadagogy - App Review - Skitch Video Tutorial

Category Popularity

0-100% (relative to Zoho Desk and Evernote)
Customer Support
100 100%
0% 0
Note Taking
0 0%
100% 100
Help Desk
100 100%
0% 0
Task Management
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Evernote. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Evernote

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Evernote Reviews

  1. If you're someone who likes to keep everything in order and easily accessible, you'll want to check out the Evernote app. This app is designed to help you keep track of all your notes, ideas, and to-do lists in one place, and it does so with style.

    From my experience using the app, I found that it's incredibly user-friendly and has a sleek design. You can easily create notes, organize them into notebooks, and even add tags to make it easier to find what you're looking for later on. Whether you're a student trying to keep track of your class notes or a busy professional juggling multiple projects, Evernote has you covered.

    🏁 Competitors: Notion
    👍 Pros:    High capabilities|Supports multiple languages|Syncs|Easy integration
    👎 Cons:    Free plan with limited options|Syncing issue
  2. Intuitive Software

    The thing that I personally like about Evernote is that before I have used word as my note taking application, than on my smartphone I have had used Google Keep and so my notes were just unorganized mess. But with Evernote now I can have my notes at one place and unified. Also the fact that I can log to another device and my notes are "just there" is really nice. And also I like graphics user interface of Evernote.

    👍 Pros:    Easy to use|Saves a ton of time|Sync across all my devices|Chrome extension available
    👎 Cons:    Few webpages takes time to load|Paid plan to use on multiple devices

20 Obsidian Alternatives: Top Note-Taking Tools to Consider
Evernote is a note-taking tool with fantastic web-clipping capabilities. This handy app lets you clip, save, and sync notes from anywhere on the web to all your devices.
Source: clickup.com
The 6 best note-taking apps in 2024
Not only is Joplin the best open source note-taking app on our list, but it's also the best free Evernote alternative too. For a number of reasons I'll explore below, I don't feel Evernote merits a spot on this list right now; however, because Evernote has been such a staple of the note-taking app space, most other apps compete by trying to be different. OneNote is awesome,...
Source: zapier.com
The best note-taking apps for collecting your thoughts and data
That being said, the paid version of Evernote still does what it does well, especially if you’re one of those users who has stuck with it for a while. The basic look and feel of the web app hasn’t changed much, although the homepage now shows recent notes, a scratch pad, and recently captured websites. (The homepage can be personalized with other widgets if you have a paid...
The best encrypted note taking apps
Evernote: Evernote is incredibly popular, compatible across many devices, and easy-to-use. The company introduced many of the modern rich text processing features all note-taking apps use today, such as embeddings, pinned or favorite notes, and simple tagging and organization tools for individual notes. It provides simple synchronization across devices and mobile apps.
Source: www.skiff.com
15 Best Notability Alternatives 2022
You can make your notes more memorable by adding images, text, scans, audio, PDFs, and other files with Evernote, just like Notability. Evernote helps you plan your schedule or create and assign tasks with reminders and due dates.

Social recommendations and mentions

Based on our record, Evernote seems to be a lot more popular than Zoho Desk. While we know about 63 links to Evernote, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Evernote mentions (63)

View more

What are some alternatives?

When comparing Zoho Desk and Evernote, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OneNote - Get the OneNote app for free on your tablet, phone, and computer, so you can capture your ideas and to-do lists in one place wherever you are. Or try OneNote with Office for free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Joplin - Joplin is a free, open source note taking and to-do application, which can handle a large number of notes organised into notebooks. The notes are searchable, tagged and modified either from the applications directly or from your own text editor.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Standard Notes - A safe place for your notes, thoughts, and life's work