Software Alternatives, Accelerators & Startups

Zoho Desk VS Searx

Compare Zoho Desk VS Searx and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Searx logo Searx

Open source metasearch engine
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Searx Landing page
    Landing page //
    2021-09-25

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Searx

Website
searx.me
Pricing URL
-
$ Details
-
Platforms
-

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Searx features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Searx videos

Searx.me: an open source, privacy respecting alternative to Google Search

More videos:

  • Review - DeGoogleing // Duck Duck Go amd Searx
  • Review - TOP 5 privacy search engines - Best Google Search Alternatives - DuckDuckGo, Startpage, Qwant, Searx

Category Popularity

0-100% (relative to Zoho Desk and Searx)
Customer Support
100 100%
0% 0
Search Engine
0 0%
100% 100
Help Desk
100 100%
0% 0
Internet Search
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Searx. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Searx

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    ๐Ÿ Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    ๐Ÿ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    ๐Ÿ Competitors: Zendesk, Salesforce Service Cloud
    ๐Ÿ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    ๐Ÿ Competitors: Zendesk
    ๐Ÿ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youรขย€ย™re interested in that too). Itรขย€ย™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Searx Reviews

12 Google Alternatives: Best Search Engines To Use In 2019
It retrieves search results from numerous sources that include famous ones like Google, Yahoo, DuckDuckGo, Wikipedia, etc. SearX is an open-source Google alternative and available to everyone for a source code review as well as contributions on GitHub. You can even customize it as your own metasearch engine and host it on your server.
Source: fossbytes.com
8 Privacy Oriented Alternative Search Engines To Google in 2018
If you are fond of utilizing Torrent clients to download stuff, this search engine will help you find the magnet links to the exact files when you try searching for a file through searX. When you access the settings (preferences) for searX, you would find a lot of advanced things to tweak from your end.
Source: itsfoss.com

Social recommendations and mentions

Based on our record, Searx seems to be a lot more popular than Zoho Desk. While we know about 40 links to Searx, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Searx mentions (40)

  • Just a reminder that WhatsApp is also owned by Facebook
    Meaning, you can go to public instances like searx.me,. Here's the documentation on how to start it up. But , you dont have to trust Searx that they are good people nor do you have to trust their data habits like DDG. Source: about 2 years ago
  • Instead of lashing out at duckduckgo for doing what they think is best, ask the deeper question of why weโ€™re all still using centralized services and being disappointed when they behave in a predictably centralized way.
    Consider a future where something like https://searx.me/ is as ubiquitous as Tor. Source: over 2 years ago
  • DDG, once a hero has now fallen.
    For those looking for a replacement for Duckduckgo; I would highly recommend using Searx. It's an open source privacy respecting search engine with many decentralized private instances you can swap between. The link I sent is the primary instance, but here is a link with dozens more, and my own private instance. Source: over 2 years ago
  • DuckDuckGo is out. I guess I'll try Brave Search.
    The most based solution: Https://searx.me. Source: over 2 years ago
  • Uh oh.. What will the vaccinated think of this news?
    Searx.me and Startpage.com are the best search engines right now that are anti-censorship and anti-bias. Source: over 2 years ago
View more

What are some alternatives?

When comparing Zoho Desk and Searx, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DuckDuckGo - The Internet privacy company that empowers you to seamlessly take control of your personal information online, without any tradeoffs.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Google - Google Search, also referred to as Google Web Search or simply Google, is a web search engine developed by Google. It is the most used search engine on the World Wide Web

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

StartPage - Startpage search engine, the new private way to search Google. Protect your Privacy with Startpage!