Software Alternatives & Reviews

Zoho Desk VS ProWritingAid

Compare Zoho Desk VS ProWritingAid and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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ProWritingAid logo ProWritingAid

For the smarter writer. A grammar checker, style editor, and writing mentor in one package.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • ProWritingAid Landing page
    Landing page //
    2023-06-23

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

ProWritingAid features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

ProWritingAid videos

ProWritingAid Review

More videos:

  • Review - ProWritingAid Premium Review 2020: Is ProWritingAid Worth It
  • Review - Grammarly vs ProWritingAid Review: What's the Best Editing Software?

Category Popularity

0-100% (relative to Zoho Desk and ProWritingAid)
Customer Support
100 100%
0% 0
Writing Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Grammar Checker
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and ProWritingAid. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and ProWritingAid

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    πŸ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    πŸ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    πŸ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    πŸ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    πŸ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youҀ™re interested in that too). ItҀ™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

ProWritingAid Reviews

  1. Readable, Quick and Easy to Use

    I've tried other proofreading programs and found them to be very limited. ProWritingAid is the only program I know of that has a built-in grammar checker. Also, the free version has a lot of features that paid versions don't have, so I highly recommend it. This program is great for students who want to improve their writing skills. It's especially helpful for those who write in other languages, because the grammar checker can help you spot errors in your translations.

    🏁 Competitors: lingux
    πŸ‘ Pros:    Easy to use|Easy to setup
    πŸ‘Ž Cons:    Complicated configuration
  2. A great product to help you improve your English

    This software is great for all of my writing projects and I love that I can use it for business and personal. I recommend it for all of my clients who need proofreading and editing help.Β I use this software for all of my writing projects, whether I am proofing my own work or that of my clients. I can use this software to easily check my grammar, spelling, and consistency, and provide feedback. This software helps me to become a better writer!

    🏁 Competitors: Grammarly, lingux
    πŸ‘ Pros:    Easy to use|Professional|Word add-on
    πŸ‘Ž Cons:    Complicated interface|Some dashboards are hard to use

Best AI Proofreader for Non-Native English Speakers: Grammarly, QuillBot, Engram, ProWritingAid, Ginger, Trinka [Updated 2023]
Score: 4/10. The free version of ProWritingAid failed to resolve basic grammar and punctuation issues and advanced structure issues. The resulting sentences are not much of an improvement from the original ones and require further proofreading. None of them would have been produced by a native speaker.
Source: blog.engram.us
10 Best Plagiarism Checkers Software of 2023
βœ“ It’ll help you learn about your writing. Knowing your own quirks, habits, and common errors helps you become a better writer. That’s why ProWritingAid goes beyond great grammar checking.
6 Best AI Grammar Checkers to Correct Mistakes in 2021
ProWritingAid Business – ProWritingAid Business is an enhanced version of regular ProWritingAid. With this tool, you can create and automate your style guide and collaborate with your teammates with ease. The subscription starts at $16 per month for 2 users and $8 for each extra user seat.
Source: victorytale.com
11 Best Scrivener Alternatives
Compared to Scrivener, the ProWritingAid program is affordably priced, with benefits such as integrations, real-time style and grammar checking, 25 reports, and access to the desktop app. You can also analyze any length of document.
17 Plagiarism-Checking Alternatives to Turnitin
When suggesting how to improve your writing, ProWritingAid offers 20 detailed reports. While live suggestions are offered, those reports allow you to study various ways of making your text more readable and engaging.

Social recommendations and mentions

Based on our record, ProWritingAid seems to be a lot more popular than Zoho Desk. While we know about 65 links to ProWritingAid, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

ProWritingAid mentions (65)

  • The best AI productivity tools in 2024
    ProWritingAid: ProWritingAid ProWritingAid is a comprehensive writing assistant that offers grammar and style checking, as well as tools for improving readability, consistency, and overall writing quality. It provides detailed feedback and suggestions to help users polish their writing. - Source: dev.to / about 2 months ago
  • Ask HN: What side projects landed you a job?
    Back in 2019, I made an advanced MS Word add-in spellchecker that integrates the ProWritingAid API to spot all the errors in an interactive way where you just hover over a misspelled word or an incorrect expression and a popup shows at the mouse pointer's position where you can quickly correct the word with suggestions, or open a task pane on the right side of the active document for more advanced features. The... - Source: Hacker News / 5 months ago
  • How to stop repeating words while writing?
    Other resources I use -- ProWritingAid, my computer built-in Dictionary (it has its own thesaurus tab) and getting a second pair of eyes. Finding a trusted beta helps so much. Source: 10 months ago
  • Author Resources: Tools and Software
    ProWritingAid: Includes all the features of Hemingway, plus much much more. Grammar checking, word echo checking, style checking, passive voice monitoring, etc, etc. ProWritingAid is a really powerful piece of editing software. Honestly, a little too much for some folks, imho. If you do end up picking this one, I'd recommend choosing a few editing features to use- using too many would cut into your author voice,... Source: 10 months ago
  • What program do you use to world build and write your book?
    -->ProWritingAid ($399 lifetime, often has 20%-50% sales, $120/year subscription, has free tier). Source: 11 months ago
View more

What are some alternatives?

When comparing Zoho Desk and ProWritingAid, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Grammarly - Clear, effective, mistake-free writing everywhere you type.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hemingway - Hemingway App makes your writing bold and clear.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LanguageTool - Free proofreading tool for OpenOffice, LibreOffice, Firefox, and Chrome.