Software Alternatives & Reviews

Zoho Desk VS Grammarly

Compare Zoho Desk VS Grammarly and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Grammarly logo Grammarly

Clear, effective, mistake-free writing everywhere you type.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Grammarly Landing page
    Landing page //
    2023-10-11

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Grammarly

$ Details
freemium $12.0 / Monthly (Premium)
Platforms
-

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Grammarly features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Grammarly videos

Grammarly Review: Is it worth it, and what you NEED to know!

More videos:

  • Review - Grammarly Review 2019: Grammarly Pros and Cons and if You Should Use it
  • Review - Grammarly 2020 | Review, Features & Pricing

Category Popularity

0-100% (relative to Zoho Desk and Grammarly)
Help Desk
100 100%
0% 0
Grammar Checker
0 0%
100% 100
Customer Support
100 100%
0% 0
Writing Tools
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Grammarly. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Grammarly

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    ๐Ÿ Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    ๐Ÿ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    ๐Ÿ Competitors: Zendesk, Salesforce Service Cloud
    ๐Ÿ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    ๐Ÿ Competitors: Zendesk
    ๐Ÿ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youรขย€ย™re interested in that too). Itรขย€ย™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, itโ€™s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Grammarly Reviews

  1. Grammarly is a fantastic tool that helps users step up their writing game by providing real-time grammar, spelling, and punctuation corrections. It is designed to help you create polished, professional content and ensure your message is clear and concise. Whether you're a student, professional, or just someone who wants to improve their writing skills, Grammarly has got your back.

    ๐Ÿ Competitors: ProWritingAid
    ๐Ÿ‘ Pros:    Easy to use|Thorough grammar check|Style and tone suggestions|Plagiarism detector
    ๐Ÿ‘Ž Cons:    Limited free version|Occasionally misses errors
  2. Love the Google Docs plugin

    Grammarly is the most useful to me for its Google Docs feature that supports me as I create new content. Unfortunately, they seem to provide more context and insights when I am sending an email rather than writing an entire document.

  3. I love this tool because it helps me to understand what's wrong with my writing

    I would highly recommend Grammarly for proofreading. It does a great job of catching a lot of grammar mistakes that other programs miss. You will need to be able to train it to recognise your specific writing style, but once you do it will do a better job than any human proofreader. Grammarly's ability to detect and correct grammar errors and usage issues across multiple documents is really quite impressive. I am currently using it to check over articles before submitting them to various platforms. As a copywriter and writer, it has been a godsend.

    ๐Ÿ Competitors: ProWritingAid
    ๐Ÿ‘ Pros:    Ai|Easy to use|Word add-on
    ๐Ÿ‘Ž Cons:    Expensive

Best AI Paraphraser for Non-Native English Speakers: Grammarly, QuillBot, Paraphrasing Tool, Paraphraser.io, Wordtune, Engram (2023)
Grammarly is well known for its proofreader, but did you know that Grammarly also has a paraphraser? Although not as well known as its proofreader, Grammarly does have a paraphrasing feature, so let's check it out!
Source: blog.engram.us
Best AI Proofreader for Non-Native English Speakers: Grammarly, QuillBot, Engram, ProWritingAid, Ginger, Trinka [Updated 2023]
The free version is highly limited; advanced suggestions for sentence structure and vocabulary enhancement plus access to the full online editor with more detailed explanations and suggestions are only available with Grammarly Premium. The feedback can be overwhelming at times, and it may miss context-specific errors in complex writing.
Source: blog.engram.us
AI Proofreaders: What They Are & What The Top Tools Are
Grammarly is one of the most popular writing tools right now, and that is for a reason. It is an exceptional proofreading tool. Grammarly scans what you write in the editor in real time. Then, it quickly makes suggestions. With that, this AI proofreader improves grammar, spelling, and punctuation use.
6 Copyscape Alternatives for Checking Plagiarism
Grammarly is an online proofreading plugin that helps content creators and bloggers check the readability of what they have written. The free version has a grammar checker, while more tools are available with their premium version.
Source: www.quetext.com
6 Best AI Grammar Checkers to Correct Mistakes in 2021
Grammarly Business โ€“ Grammarly Business is an upgraded version of Grammarly. It is equipped with more features that allow you to create style guides and handily collaborate with your teammates. The pricing starts at $12.50 per user per month.
Source: victorytale.com

Social recommendations and mentions

Based on our record, Grammarly seems to be a lot more popular than Zoho Desk. While we know about 84 links to Grammarly, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Grammarly mentions (84)

  • Are these changes really necessary?
    Use Grammarly, the app or the extension. Source: 10 months ago
  • ๐Ÿงฐ AI Tools +150 Tools in 6 Categories
    Grammarly - An online writing tool that helps users improve their writing skills and beat writerโ€™s block. I use it everydayโ€ฆ. Source: 10 months ago
  • What drives the registration price of domain extensions?
    I asked the question. Response text generated by ChatGPT and corrected by Grammarly.com. Source: 10 months ago
  • Prestige-Blinded Questbridge Asian With Barebones Application Learns to Dispel His Myopia (but somehow lucks out)
    I did not have anyone read over my essays. I regret that now, knowing that my application would have cried out for joy if only there were a reader other than grammarly.com and my drowsy midnight self. I also wrote my essay a day before the Questbridge deadline (I think the deadline was Sept 27th?), which is a terrible, TERRIBLE idea. Please do not do things last minute :D. Source: 12 months ago
  • Really mad about something stick up on my mouse
    You should use grammarly.com. Your sentences are hard to read in English, although I'm sure you speak great English. Source: 12 months ago
View more

What are some alternatives?

When comparing Zoho Desk and Grammarly, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LanguageTool - Free proofreading tool for OpenOffice, LibreOffice, Firefox, and Chrome.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ProWritingAid - For the smarter writer. A grammar checker, style editor, and writing mentor in one package.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

QuillBot - Quillbot is a free paraphrasing tool that will rewrite any sentence or paraphraph you give it. The article rewriter can rewrite essays or articles and is excellent as a grammar and fluency corrector.