Zoho Desk VS pfSense

Zoho Desk Reviews

1. Neha    

   Helpdesk Manager at Tagio | almost 4 years ago
   Excellent Ticketing software with clean interface

   What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

   🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk

   👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable

   👎 Cons:    Need more image manipulation feature
2. Kassy    

   CXO at Filter Publications | almost 4 years ago
   April 2020 Inexpensive Customer Service Software

   Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

   🏁 Competitors: Zendesk, Salesforce Service Cloud

   👍 Pros:    Easy user interface|Great customer support|Highly customizable

   👎 Cons:    Few features are in beta
3. Vincy Dahiya    

   Co-Founder at SMBCon | almost 4 years ago
   Vincy Dahiya

   Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

   🏁 Competitors: Zendesk

   👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

pfSense Reviews

Zoho Desk mentions (1)

• Free for dev - list of software (SaaS, PaaS, IaaS, etc.)

  Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago

pfSense mentions (10)

• Need some help on setting up home network

  Https://pfsense.org (netgate hardware is used in businesses). Source: about 1 year ago

• Is pfsense.org down, or is it just me?

  I am having trouble seeing available packages, updating pkg, or getting a response from pfsense.org. Is anyone else seeing this or am I going to spend the rest of my day chasing bugs? Source: over 1 year ago

• Help with VLAN

  From the PIA Client to pfsense.org PING pfsense.org (208.123.73.69) from 10.6.112.128: 56 data bytes 64 bytes from 208.123.73.69: icmp_seq=0 ttl=49 time=49.455 ms 64 bytes from 208.123.73.69: icmp_seq=1 ttl=49 time=51.927 ms 64 bytes from 208.123.73.69: icmp_seq=2 ttl=49 time=49.333 ms 64 bytes from 208.123.73.69: icmp_seq=3 ttl=49 time=49.133 ms 64 bytes from 208.123.73.69: icmp_seq=4 ttl=49 time=49.027 ms ... Source: over 1 year ago

• Can Surveillance Station record offsite cameras ?

  The above setup is critical to a reliable system. I'd use enterprise quality routers for a store and home connection. I personally use https://pfsense.org but there are many to choose from and several open source. Source: over 1 year ago

• Exposing Synology to web: best/practical practices?

  What I would do is put that thing in DMZ and install a good router behind it like https://www.pfsense.org. No affiliation, just been my router for many years. There's also it's sibling https://opnsense.org. There are many, just get a enterprise quality router. Source: over 1 year ago