Zoho Desk VS OPNsense

Zoho Desk Reviews

1. Neha    

   Helpdesk Manager at Tagio | almost 4 years ago
   Excellent Ticketing software with clean interface

   What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

   🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk

   👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable

   👎 Cons:    Need more image manipulation feature
2. Kassy    

   CXO at Filter Publications | almost 4 years ago
   April 2020 Inexpensive Customer Service Software

   Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

   🏁 Competitors: Zendesk, Salesforce Service Cloud

   👍 Pros:    Easy user interface|Great customer support|Highly customizable

   👎 Cons:    Few features are in beta
3. Vincy Dahiya    

   Co-Founder at SMBCon | almost 4 years ago
   Vincy Dahiya

   Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

   🏁 Competitors: Zendesk

   👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

OPNsense Reviews

Zoho Desk mentions (1)

• Free for dev - list of software (SaaS, PaaS, IaaS, etc.)

  Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago

OPNsense mentions (94)

• How to bypass public IP and NAT

  Firmware's like Asuswrt-Merlin or OpenWRT can support dynamic-dns, or you can do like I do and run something like OPNsense in an x86 VM with a NIC passed through, or buy an inexpensive firewall appliance (up to 500mbps/1gbps/10gbps). Source: 5 months ago

• Stop ISP from getting into my Router

  The easiest solution is to buy your own router, set it up, disable the router functionality on the Fritzbox 7590 and plug your router into it. It'll be cheaper and easier than a Cisco Firewall, but if you want to go the dedicated firewall route then I would recommenced OPNsense. Source: 5 months ago

• OpenBSD Innovations

  BSDs may not have a significant presence on desktops, but they're well known in the networking world for their reliability. They also were the foundation used to build OSes for specific applications. OpnSense and XigmaNAS, for example, are two excellent FreeBSD based applications aimed at firewalling/security and NAS/services. https://opnsense.org/ https://xigmanas.com/xnaswp/. - Source: Hacker News / 10 months ago

• Switches That You Actually Own

  For switches? OpenWrt supports a few models toward the lower end, and SONiC support a bunch at the higher-end datacenter ToR market, but none of these options are SME production-ready like Linux servers or OPNsense firewalls. Source: 11 months ago

• Having to pay postage to ship back a DoA product sucks from a customer perspective

  That’s a stupid policy, and it looks like one of my UDMs is defective. I’m an idiot for not just buying good quality open boxes and putting https://opnsense.org/ on them. 🤦🏻‍♂️. Source: 11 months ago