Software Alternatives & Reviews

Grammarly VS LiveAgent

Compare Grammarly VS LiveAgent and see what are their differences

Grammarly logo Grammarly

Clear, effective, mistake-free writing everywhere you type.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Grammarly Landing page
    Landing page //
    2023-10-11
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Grammarly

$ Details
freemium $12.0 / Monthly (Premium)
Platforms
-
Release Date
-

Grammarly features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Grammarly videos

Grammarly Review: Is it worth it, and what you NEED to know!

More videos:

  • Review - Grammarly Review 2019: Grammarly Pros and Cons and if You Should Use it
  • Review - Grammarly 2020 | Review, Features & Pricing

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Grammarly and LiveAgent)
Grammar Checker
100 100%
0% 0
Customer Support
0 0%
100% 100
Writing Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Grammarly and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Grammarly and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Grammarly and LiveAgent

Grammarly Reviews

  1. Grammarly is a fantastic tool that helps users step up their writing game by providing real-time grammar, spelling, and punctuation corrections. It is designed to help you create polished, professional content and ensure your message is clear and concise. Whether you're a student, professional, or just someone who wants to improve their writing skills, Grammarly has got your back.

    ๐Ÿ Competitors: ProWritingAid
    ๐Ÿ‘ Pros:    Easy to use|Thorough grammar check|Style and tone suggestions|Plagiarism detector
    ๐Ÿ‘Ž Cons:    Limited free version|Occasionally misses errors
  2. Love the Google Docs plugin

    Grammarly is the most useful to me for its Google Docs feature that supports me as I create new content. Unfortunately, they seem to provide more context and insights when I am sending an email rather than writing an entire document.

  3. I love this tool because it helps me to understand what's wrong with my writing

    I would highly recommend Grammarly for proofreading. It does a great job of catching a lot of grammar mistakes that other programs miss. You will need to be able to train it to recognise your specific writing style, but once you do it will do a better job than any human proofreader. Grammarly's ability to detect and correct grammar errors and usage issues across multiple documents is really quite impressive. I am currently using it to check over articles before submitting them to various platforms. As a copywriter and writer, it has been a godsend.

    ๐Ÿ Competitors: ProWritingAid
    ๐Ÿ‘ Pros:    Ai|Easy to use|Word add-on
    ๐Ÿ‘Ž Cons:    Expensive

Best AI Paraphraser for Non-Native English Speakers: Grammarly, QuillBot, Paraphrasing Tool, Paraphraser.io, Wordtune, Engram (2023)
Grammarly is well known for its proofreader, but did you know that Grammarly also has a paraphraser? Although not as well known as its proofreader, Grammarly does have a paraphrasing feature, so let's check it out!
Source: blog.engram.us
Best AI Proofreader for Non-Native English Speakers: Grammarly, QuillBot, Engram, ProWritingAid, Ginger, Trinka [Updated 2023]
The free version is highly limited; advanced suggestions for sentence structure and vocabulary enhancement plus access to the full online editor with more detailed explanations and suggestions are only available with Grammarly Premium. The feedback can be overwhelming at times, and it may miss context-specific errors in complex writing.
Source: blog.engram.us
AI Proofreaders: What They Are & What The Top Tools Are
Grammarly is one of the most popular writing tools right now, and that is for a reason. It is an exceptional proofreading tool. Grammarly scans what you write in the editor in real time. Then, it quickly makes suggestions. With that, this AI proofreader improves grammar, spelling, and punctuation use.
6 Copyscape Alternatives for Checking Plagiarism
Grammarly is an online proofreading plugin that helps content creators and bloggers check the readability of what they have written. The free version has a grammar checker, while more tools are available with their premium version.
Source: www.quetext.com
6 Best AI Grammar Checkers to Correct Mistakes in 2021
Grammarly Business โ€“ Grammarly Business is an upgraded version of Grammarly. It is equipped with more features that allow you to create style guides and handily collaborate with your teammates. The pricing starts at $12.50 per user per month.
Source: victorytale.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But donโ€™t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Grammarly seems to be more popular. It has been mentiond 84 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Grammarly mentions (84)

  • Are these changes really necessary?
    Use Grammarly, the app or the extension. Source: 10 months ago
  • ๐Ÿงฐ AI Tools +150 Tools in 6 Categories
    Grammarly - An online writing tool that helps users improve their writing skills and beat writerโ€™s block. I use it everydayโ€ฆ. Source: 10 months ago
  • What drives the registration price of domain extensions?
    I asked the question. Response text generated by ChatGPT and corrected by Grammarly.com. Source: 11 months ago
  • Prestige-Blinded Questbridge Asian With Barebones Application Learns to Dispel His Myopia (but somehow lucks out)
    I did not have anyone read over my essays. I regret that now, knowing that my application would have cried out for joy if only there were a reader other than grammarly.com and my drowsy midnight self. I also wrote my essay a day before the Questbridge deadline (I think the deadline was Sept 27th?), which is a terrible, TERRIBLE idea. Please do not do things last minute :D. Source: 12 months ago
  • Really mad about something stick up on my mouse
    You should use grammarly.com. Your sentences are hard to read in English, although I'm sure you speak great English. Source: 12 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Grammarly and LiveAgent, you can also consider the following products

LanguageTool - Free proofreading tool for OpenOffice, LibreOffice, Firefox, and Chrome.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ProWritingAid - For the smarter writer. A grammar checker, style editor, and writing mentor in one package.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

QuillBot - Quillbot is a free paraphrasing tool that will rewrite any sentence or paraphraph you give it. The article rewriter can rewrite essays or articles and is excellent as a grammar and fluency corrector.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.